Part-time Customer Service Clerk - Montérégie, QC, Canada - Manitoba Liquor and Lotteries

Manitoba Liquor and Lotteries

Verified Company

Montérégie, QC, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

_All Manitoba Liquor & Lotteries employees may apply. __Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**
_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._

Job Purpose:

Reporting to the Store Manager, the Customer Service Clerk is responsible for frontline customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

Responsibilities:

Acknowledge and greet customers.
Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
Inform customers of merchandising events, samplings, and sales, either verbally or by available written material.
Provide information to assist customers with product selections, including inquiries to other stores and special orders.
Use PointofSale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
Process customer payment using debit, credit card, gift cards, and cash.
Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
Package orders using appropriate resources.
Provide carryout service if/when appropriate, ensuring shopping carts are not taken out of the store.
Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
Handle permit requests and refunds.
Respond and resolve customer issues. Escalate to manager as required.
Answer phone using established protocols.
Receive beer, stock, and storetostore transfers ensuring invoices and credit invoices are correct. Process as required.
Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables.
Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
Remove damaged or unsaleable product and advise management of product missing in a case to ensure proper accounting.
Remove products related to quality control bulletins. Process as required.
Prepare storetostore transfers, licensee, vendor, and permit orders and verify accuracy.
Prepare beer and distribution centre returns.
Participate in regular stock counts.
Perform activities following established safe lifting principles and procedures.
Follow established policies and procedures for handling, receiving, and managing inventory.
Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
Ensure proper signage is affixed and marketing programs are set up on time.
Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
Maintain cleanliness/sanitization of work areas and customer contact points.
Prepare deposits as required.
Clean up breakage and dispose as per procedure. Process as required.
Assist in training or providing guidance to new parttime or seasonal staff.
Complete required courses and training.
Accountable for making decisions regarding requests for identification (ID), and the refusal of service to minors and intoxicated individuals.
Responsible for adhering to all policies, compliance regulations, procedures, etc.
Reports to multiple managers (i.e. Assistant Manager(s), or Store Manager/acting manager).
Variety of shifts, including evenings and weekends. Availability must be suitable to the operations of the business and business changes.
Perform other related duties as assigned.

Primary Qualifications:

Grade 12 (completed) preferred.
Basic knowledge of various methods of cash handling, customer service, and computer skills.
Basic mathematical skills.
Excellent communication skills.
Ability to work in a team environment.
Ability to perform the essential physical requirements of the position.

Secondary Qualifications:

A minimum of six months experience in a customer servicerelated industry is an asset.
Certificate in Marketing, Sales or Business Administration is an asset.

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