Order Entry, Customer Support, and Accounts - Vancouver, Canada - West X Business Solutions

West X Business Solutions

Verified Company

Vancouver, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

1.

Order Entry:

Accurately and efficiently process customer orders into the system.
Verify order information, including pricing, quantities, and product details.
Coordinate with different departments to ensure timely order fulfillment and delivery.
Resolve any order discrepancies or issues in a prompt and professional manner.
Maintain organized customer records of orders, invoices, and related documentation.

2.

Customer Support:

Assist customer with onboarding and continuous program support.
Resolve customer complaints or concerns promptly and escalate complex issues as necessary.
Collaborate with internal teams to address customer needs and improve overall customer satisfaction.
Maintain a strong knowledge of products, pricing, and company policies to offer accurate information to customers.

3.

Accounts Receivable:

Manage accounts receivable processes, including invoicing, payment processing, and collections.
Prepare and send invoices to customers in a timely manner, ensuring accuracy and compliance.
Monitor customer accounts for overdue payments and follow up with customers to collect outstanding balances.
Collaborate with the finance team to reconcile accounts and resolve any discrepancies.
Maintain detailed records of payments received, outstanding balances, and customer interactions.

4.

Administrative Tasks:

Perform general administrative duties, such as data entry, filing, and record maintenance.
Generate reports and analyze data related to orders, customer support, and accounts receivable.
Assist in improving and streamlining order entry, customer support, and accounts receivable processes.
Stay updated on industry trends, customer preferences, and best practices in order management and customer support.

Qualifications:

High school diploma or equivalent; additional education or training in business administration or related fields is a plus.
Proven experience in order entry, customer support, and accounts receivable roles.
Proficient in using order management and customer relationship management (CRM) software.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to multitask and prioritize tasks effectively.
Problemsolving and conflict resolution abilities.
Strong organizational and time management skills.
Ability to work both independently and collaboratively in a team environment.

Account Manager