Client Services Representative - Oakville, Canada - Direct Response Media Group

Description

WHO WE ARE

DRMG is a Fun, Family, and Entrepreneurial oriented company where every person in the company supports the overall success of the organization.

Your work matters here and we need more people like you who can communicate well, build great relationships, and thrive in a complex and fast paced environment.

We live and breathe our core values

Direct Response Media Group (DRMG) is Canada's leading direct mail and digital marketing company.

DRMG distributes to over 175 million homes annually through Solo and Shared Media products including their flagship brand, Money Saver.

DRMG combines the physical print experience with integrated digital options, offering real-time performance tracking with "DRMG Insight", DRMG's signature tool.

Proudly serving Canadian businesses for over 18 years, DRMG is a Canada Post Expert Partner, and Canada Post's largest shared media customer, delivering over three billion promotions annually.

OUR PURPOSE
Focused on small businesses, our purpose is to help Canadians save, businesses grow, and neighbourhoods thrive


OUR CORE VALUES

• We Practice Ferocious Customer Service
• We Treat People Right
• We Know How To Have A Good Time
• We Are In This To WIN
• The Team Is The Heart Of Everything
• We Contribute To Our Communities

SUMMARY

As a Client Services Representative, you will work directly with our clients, sales representatives, and design team to collect information and ensure our client's products and services meet expectations.

You will also be responsible for creating layout guides, proofing designs prior to print, answering phones, and other customer service related tasks as needed.

The Client Services Representative will have excellent verbal and written communication skills, a positive and upbeat attitude, and the ability to thrive in a fast paced work environment.

This is an entry level role that will jumpstart your career in Client Services.

AS A CLIENT SERVICES REPRESENTATIVE, YOU WILL MAKE YOUR IMPACT BY:

• 
  Communicating: Interact with clients, sales representatives, and internal departments on print marketing campaigns, to ensure that artwork submissions are completed by deadlines and to the highest quality
• 
  WE ARE IN THIS TO WIN:

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Advising: Lead as a Subject Matter Expert on DRMG products and services to advise clients on the best strategy to achieve their outcomes -
WE PRACTICE FEROCIOUS CUSTOMER SERVICE:

• 
  Organizing:Manage the workflow of advertising materials with design staff, sales representatives, and output team for all publications.

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Prioritizing: Maintain accurate records in internal databases and folders while focusing on metrics and quantifiable outcomes.
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Learning: Engage in being a part of a continuous learning environment that focuses on career growth and development through our internal learning platform, DRMG University -
OUR TEAM IS THE HEART OF EVERYTHING:

• Assisting with special projects when requested.

YOU CAN EXCEL AS A CLIENT SERVICES REPRESENTATIVE IF YOU HAVE:

• 2+ years of experience in a Client Services role, preferably in a Marketing, Sales, or Advertising environment
• A Degree or Diploma in Marketing, Advertising, Business Administration, or equivalent preferred
• Strong communication skills (verbal and written)
• Strong detailoriented and organizational skills in prioritizing work, multitasking, and consistently meeting deadlines
• Excellent interpersonal skills with the ability to interact with individuals at all levels of the organization
• A proven track record of being a selfstarter with the ability to work in a collaborative teambased environment
• The ability to be tactful and diplomatic with clients
• A positive and upbeat attitude and are looking for an opportunity to join a fun and fastpaced working environment

WHAT'S IN IT FOR YOU?

• The opportunity to be a part of a collaborative, fastpaced environment with a team that consistently provides a high level of service to clients and internal departments.
• Involvement with a team that demonstrates integrity, respect, and trust as part of our core values which we practice everyday
  WE TREAT PEOPLE RIGHT:
• A culture of transparency, where team members are involved in important conversations and encouraged to bring new innovative ideas to the team. We believe in our employees skills and abilities
• A high level of collaboration with a team that is eager to help you succeed in your role and grow in your career.
• A fun working environment with the opportunity to participate in our cultural activities including seasonal campaigns to give back to our community, pingpong tournaments, team lunches, and online trivia
  WE KNOW HOW TO HAVE A GOOD TIME & WE CONTRIBUTE TO OUR COMMUNITIES:
• Flexibility to temporarily work remotely and in our creative office space (with Eddie & Sophie, our two office dogs) located in Oakville.
• A health care spending account fo