Customer Care Associate/ Patrol Officer - Toronto, Canada - Precise ParkLink Inc.

Precise ParkLink Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description:

As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence.

We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary:

Location:

1001 Queen Street W, Toronto, ON M6J 1H4.

Employment:

Part-time (Monday to Friday)

Hours:

10:00am - 2:00pm

Compensation:

Hourly $17.00/hr

Qualifications:

SKILLS AND SPECIFICATIONS:

- _General knowledge of computers / cellular devices_
- _Valid G license with clean drivers abstract, and ability to provide abstract at time of hire_
- _Strong computer skills must have experience with Window; Microsoft Office Outlook, Excel, Word_
- _Must have excellent communication skills_
- _Fluent in English_
- _Excellent customer service skills_
- _Ability to operate independently as well as in a team_

Attributes:

- _Must be punctual and self disciplined; considered a self
- starter_
- _Ability to work and complete tasks with mínimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose_
- _Ability to de-escalate situations should they arise; must be well
- mannered & level-headed_
- _Capable of learning & absorbing training in a quick & efficient manner_
- _Must be polite with professional attitude_
- _Positive, friendly, enthusiastic, and personable_
- _Must be punctual and self-disciplined_
- _Strong communication skills_
- _Bilingualism is a strong asset_

Job Responsibilities / Duties:

- _Review and understand daily scheduled routes prior to dispatching for shift_
- _Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to_
- _Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately_
- _Follow procedures regarding log sheets/ recording site visits_
- _Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable_
- _Run plates through enforcement software at applicable sites to confirm registration_
- _Ensure accuracy in issuing infractions (correct information on ticket)_
- _Ensure devices are returned as they were taken, and placed back on charging units for next shifts_
- _Arranging towing of vehicles where applicable, under By-Law regulations_
- _Ability to work outdoors, within a sheltered garage environment_
- _Mandatory health & safety training required to be completed upon hire_
- _Other duties as assigned_

Hiring Contact:

Job Type:
Part-time

Salary:
$17.00 per hour

Schedule: