Deskside Support - Kamloops, Canada - Compugen Inc

Compugen Inc

Verified Company

Kamloops, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day,

our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations.

We combine breadth of skill, depth of expertise, and commitment to operational

excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you.

Join us and help us make a difference.

Role:
Onsite Deskside Support Analyst
The

Deskside Support Analyst is an expert in Customer Experience. They will have diverse technical skills and have a deep understanding of system functionality making them leaders in the Information Technology industry.

Responsibilities:

Serving as the first point of contact for customers seeking technical assistance.
Showcase new technology to business users
Performing troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Troubleshoot mobile devices, phones, printers and other computer and telecommunications equipment.
Daily incident management
Daily request fulfillment
End User Device reimaging
Requests for the installation, upgrade, relocation and removal of End User Devices
Requests for the installation, upgrade and removal of software packages
Performs other duties as required

Qualifications:

Technical Skills:
Active Directory/Azure Active Directory, Exchange, MS Office Suite, O365, Microsoft 365 Admin Centre, knowledge on how to work with VMs

Desired education: Diploma or Bachelor's Degree in IT based program
Required experience:

Information Technology: 2 years minimum

A Technical Diploma or University degree in Computer Science or related field is an asset.
ITIL Certification Desirable
Knowledge of an incident and problem management tools and processes
Strong Windows 10 OS knowledge
Strong troubleshooting skills
Experience supporting Office Suite of products
Good written and verbal communication skills
A sense of urgency to complete tasks and assignments
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Excellent interpersonal and client service skills
Ability to work independently as well as in a team environment.

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process.

We aim to provide a work environment where excellence is allowed to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation,

the hiring manager and the human resources contact will work with you to meet your needs.