Inside Sales Representative - Calgary, Canada - OPIsystems,Inc.

Description

• You will be responsible for a range of activities including but not limited to the following:
• Create quotations and submit orders for dealers when requested
• Maintain strong customer relations at all times
• Liaise with customers to gather system configuration related information for quotes
• Verify part numbers, quantities, pricing, and discounts are current and accurate
• Handle issues and provide support to the District Sales Managers
• Work with Sales and Partners to develop quarterly and annual sales forecasts
• Train our partners how to use Dealer Portal and Quote Tool
• Gather feedback from our partners on the market and competitors
• Get to know and develop relationships with assigned partner's business and key personnel
• Respond to all inbound inquiries, translating MQL (marketing qualified leads) into SQL (sales qualified leads) forwarding all opportunities to our partners, and then following up to support closing, and measuring lead to close conversion rates. This includes deciding which partners are best suited to receive SQL's from OPI
• Support the DSM's in developing and executing on annual business reviews with partners and executing the defined plan

• Follow up with customers to ensure quotes are accurate before processing for production
• Coordination of Purchase Orders from Order Entry through to Shipping
• Communicate shipping schedules to customers and DSMs
• Handle customer inquiries regarding Purchase Orders or immediate needs
• Coordinate with Production, any changes to orders by the customer
• Work with Operations to ensure quote to shipment process is efficient and accurate

• Responsible for Tradeshow/event participation; this includes assisting Marketing with logistics around event planning, as well as to maintain and manage the distribution of event materials, whether for OPI led events and/or in supporting our partners at their events
• Travel on occasion to support the Sales Team and Partners at trade events
• Follow up with partners and enter into appropriate OPI system all leads generated from events and track through to completion
• Maintain and communicate to management lead metrics that track quote success rate and loss reasons
• Other projects and tasks as assigned by management.

• 2 to 4 years' experience in a sales or customer service role.
• Strong organizational skills, with proven attention to detail, accountability, and customer focus
• Demonstrate strong listening skills and ability to work in a fastpaced environment.
• Excellent communication and time management skills
• Strong proficiency in Microsoft office (Outlook, Word, and Excel)
• Manage priorities efficiently and independently.
• Experience with customer management / workflow software, such as HubSpot and CRM
• Excellent proficiency in English, written and spoken (additional languages is an asset)

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Onsite parking
• Paid time off
• RRSP match
• Vision care
• Work from home

• 8 hour shift
• Monday to Friday

• Bonus pay

• Secondary School (preferred)

• Inside sales: 2 years (required)

• Agricultural industry: 1 year (preferred)