Resident Coordinator - Hamilton, Canada - Hamilton East Kiwanis Non-Profit Homes Inc.

Hamilton East Kiwanis Non-Profit Homes Inc.

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us
-
Community ∙ Commitment ∙ Belonging_
-
Note: There may be changes to this job description once our corporate process review is complete._

Position Objective:

Provide customer service as the primary contact for tenants within portfolio; review tenant eligibility, rent calculations, and tenancy accounts; negotiate and monitor rent repayment plans; attend Landlord and Tenant Board hearings to represent landlord and track follow-up action.

Cover for other Resident Coordinators during vacations and other absences.

Core Competencies:
Resident Coordinators display the following core competencies in the performance of their job:

Analytical Thinking
Thoroughness
Managing Time & Meeting Deadlines
Effective Communication (speaking, listening, writing in English; often to people whose first language is not English.)
Building Collaborative Relationships

Compensation:

Annual salary to start_: $51,000 $52,800, depending on experience

_Benefits:

_
Paid Vacationpro-rated 2 weeks 1st year; incremental increases thereafter from 3 weeks to 6 weeks depending upon years of service;
Group Insurance Plan (_extended health care; dental care; vision; virtual healthcare; medical second opinion; travel insurance and assistance; travel cancellation insurance; group critical illness; short-term and long-term disability; group life insurance; dependent life insurance; accident & serious illness; employee & family assistance program_);
Pension Plan _with Employer matching contribution_;
Professional training and development opportunities; Social Committee activities.

Street parking_
. _Work ends at 1:00 p.m. Fridays _
= _
Early start to the weekend

Working Conditions:

Be bondable and ready and willing to swear an Oath of Bondability.
37.5 hours per week, 8:00 a.m. to 4:30 p.m. Monday to Thursday with one (1) hour for lunch daily, of which 30 minutes is company paid; and 8:00 a.m. to 1:00 p.m. Friday.
Be available to work additional hours occasionally (lieu time compensation), and/or attend meetings outside of regular business hours.
This position is located at 281 Queenston Road, Hamilton, ON L8K 1G9, where the majority of work will be performed. On occasion a hybrid model of office/work from home may be possible based on operational requirements.
Possess a valid and unrestricted Class G Ontario Driver's License for the class of vehicle operated, with daily access to a reliable, insured vehicle as occasional travel may be required
OR be prepared as a condition of employment to obtain a valid and unrestricted Class G Ontario Driver's License and purchase a reliable, insured vehicle, both within 12 months of hire. Approved mileage expenses are reimbursed.
Considerable time may be spent in front of a computer monitor.
This position is open only to those legally entitled to work for any employer in Canada.

General Duties:

Provide customer service by serving as the primary contact to tenants in a percentage of Kiwanis' units.
Review tenant eligibility and subsequent rent calculations annually or as required and follow up, as necessary.
Regularly review tenancy accounts and prepare correspondence (letters/LTB forms) for nonpayment of rent. Negotiate tenant repayment plans in accordance with Kiwanis Homes policies and within scope of authority.
Prepare LTB documentation for issues not relating to rent arrears.
Receive maintenance requests and forward appropriately for followup.
Assist Manager with the completion of reports for Board Meetings.
Draft, type, copy, and distribute tenant correspondence.
Maintain and generate statistical information.
Update internal vacancy list and inform appropriate staff for followup.
Draft correspondence and prepare invoices to tenants.
Ensure tenants are notified of annual lease renewal procedures and reporting obligations.
File with LTB as required and represent Landlord at LTB hearings.
Obtain LTB Orders or Mediated Agreements and monitor their progress. When in default, take appropriate steps.
Consult with legal representative when authorized.

Education, Experience, and Qualifications:

Experience in a property management support capacity specifically in rent calculations and tenant relation issues normally gained through a combination of education and direct workrelated experience.
Good analytical and mathematical skills normally gained through a combination of recognized property management training, direct workrelated experience, and postsecondary education in a related field.
Thorough knowledge of Housing Services Act, 2011, Residential Tenancies Act, 2006, Occupational Health and Safety Act; Human Rights Code; AODA_; _and internal policies relating to tenant issues, tenant placement, rent calculations, and maintenance.
Possess excellent English communication (listening, speaking, and written), interpersonal, and organizational skills.
Strong