Event Service Manager - Hamilton, Canada - Carmen's Group

Carmen's Group

Verified Company

Hamilton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you have the desire to work as a team leader in an intimate environment, and enjoy romantic, beach front weddings while looking to join a team of champions we want to meet you

This is the perfect opportunity for someone who is looking for a role in the special events industry, enjoys customer service and, of course, weddings

YOU WILL HAVE THE OPPORTUNITY TO:

Work alongside the Sales and Event Coordinator to determine the event requirements
Get to know the guests and ensure guest satisfaction throughout meal service and event
Ensure smooth and timely operations for The Lakeview's on site events
Maître' D and serve events, being the point person for the guest of honor throughout the day
Identify staffing needs, recruit and train new team members as needed; create weekly schedules for the service team members
Participate in regular meetings to discuss current operations and upcoming events
Help direct staff during events, including leading by example and demonstrating superior customer service skills
Assist with venue upkeep by coordinating property maintenance and performing light housekeeping duties
Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences

SERVICE MANAGER POSITION REQUIREMENTS:

12 years supervisory experience in the hospitality/tourism industry is required
Previous experience in event service is required, Maître' D experience or Event Management experience preferred
Postsecondary education in a related field is considered an asset
A passion for special events
Friendly, professional and customer service focused
Excellent leadership, communication and organizational skills
Ability to build rapport quickly with guests
Able to work on a variable schedule including nights and weekends

WHAT CAN WE OFFER?

Great Place to Work Certified
Competitive Wage Package
Wage premium for offpremise events
Gratuity program
Pay on demand
Flexible work schedule
Staff recognition, years of service rewards
Group RRSP
Wellbeing programs
Participation in staff events
Hotel discounts worldwide
Restaurant discounts
Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen's group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients.

Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years.

We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen's Banquet Centre, The C Hotel by Carmen's, The Lakeview, The Hamilton Convention Centre, fig&lemon, and the Arlington Hotel & River's Edge Event Centre.

We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._

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