Store Manager - Richmond, Canada - OAK+FORT

OAK+FORT

Verified Company

Richmond, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.

Sales Generation

Meet minimum sales requirements based on store volume (corporate goal)
Provide exceptional client experience by executing OAK+FORT Sales Culture
Build and manage client relationships through client database recording
Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
Provide industry knowledge through awareness of products and prices in the market
Drive sales through OAK+FORT eCommerce purchases and social media platforms
Maximize sales during special events and customer services
Ensure store team processes cash desk operations with engagement, efficiency, and accuracy
Respond and appropriately resolve customer complaints and service opportunities

Staff Development

Build our team by welcoming and onboarding new employees
Build and maintain relationships with store team, peers, and relevant partners
Train and develop high performing staff to maximize productivity
Provide timely feedback and active informal training to staff
Inspire and motivate team through demonstrating leadership qualities
Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
Initiate and communicate team objectives and updates with Management team and corporate partners
Partner with District Manager to evaluate and dismiss underperforming staff
Support internal growth through promoting high performing staff
Host staff meetings as necessary and participate in monthly Manager's meetings

Store Functionality

Participate in training and execution of floor management
Ensure the right quantity of stock is in the right place at the right time
Maintain proper presentation of merchandise in accordance to corporate directives
Oversee stock room setup and organization
Ensure Stock Team ships and receives merchandise with accuracy and efficiency
Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
Adhere to loss prevention policies to prevent external and internal theft
Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working
Influence and support others through building presence
Communicate effectively both verbally and in writing
Manage time and priorities effectively
Build constructive and effective relationships with the store team
Present ideas and recommendations in a professional, organized and logical manner

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