Front Desk Agent - Toronto, Canada - Homewood Suites by Hilton

Homewood Suites by Hilton
Homewood Suites by Hilton
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Summary:

Duties:


  • Greet and welcome guests as they arrive at the hotel
  • Assist guests with checkin and checkout procedures
  • Handle guest inquiries and provide information about hotel services and amenities
  • Manage reservations and ensure accurate data entry in the system
  • Answer phone calls and direct them appropriately
  • Address guest issues and escalate to management when necessary
  • Maintain a clean and organized front desk area

Qualifications:

  • Previous experience in a hospitality or hotel environment is preferred
  • Multilingual skills are a plus
  • Strong guest service orientation with excellent communication skills
  • Proficiency in using phone systems and maintaining phone etiquette
  • Ability to work effectively in a fastpaced environment
  • Bilingual proficiency is desirable


Join our team as a Front Desk Agent to contribute to a welcoming atmosphere for our guests and showcase your customer service skills in a dynamic hotel setting.


Job Types:
Full-time, Part-time


Pay:
$16.55-$25.56 per hour


Expected hours:
per week


Benefits:


  • Dental care
  • Extended health care
  • Onsite parking

Schedule:

  • 8 hour shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed
  • Weekends only

Supplemental pay types:

  • Bonus pay
  • Tips

Experience:


  • Customer service: 3 years (preferred)

Work Location:
In person
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