Admissions Team Lead - Nictaux, Canada - Edgewood Health Network Inc

Edgewood Health Network Inc

Verified Company

Nictaux, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Admissions Team Lead performs a variety of duties to ensure the admissions department performs at optimal efficiency.

The team lead ensures processes are performed properly, facilitates the admission approval process, assists Admissions Coordinators with complex client needs, and audits files to verify that Admissions Coordinators are working in accordance with the company rules, regulations, and expectations.

They maintain a presence on call center floor to assist in escalated questions, complaints, technology errors, scheduling delays.

The Admissions Team Lead also works closely with a variety of EHN stakeholders to ensure a proper and efficient admissions process.

Work with Admissions Supervisor/Peers:

Support Admissions Coordinators to achieve performance goals
Function as an expert operational resource for the team
Provide leadership in implementing best practices and supporting peers with process change
Provides product / service information to Admissions Coordinators by answering questions and offering assistance to improve customer interactions
Improves quality of caller experience by recommending process or training changes to call centre leadership
Facilitate staff orientation/onboarding and identify staff learning needs and appropriate resources
Handling escalated complicated caller questions or complaints
Collaborating with facility stakeholders to ensure proper and efficient admissions processes
Assist operations department with Admissions process, form, system, and other improvement initiatives
Other duties as assigned

Individual Responsibilities:

Attend "Flash" Meetings, Every Morning
Support business decisions across the department and foster an environment of proactive and enthusiastic participation as the business grows.
Be a proactive agent of positive change, leading a "Centre of Excellence" for Edgewood Health Network.

Qualifications/Professional Attributes:

Minimum 1 year experience in the Admissions Coordinator role
Demonstrated commitment to patientcentered care
Role models excellence in patient care and serves as a mentor for the team
Demonstrated excellent communication, facilitation, and decisionmaking skills
Demonstrated excellent interpersonal skills and the ability to work collaboratively with all members of the health care team
Clinical and leadership skills, which develops and empowers members of the health care team in autonomous decisionmaking to achieve desired outcomes
Ability to provide leadership to projects and accomplish established goals
Strong organizational skills
Demonstrated commitment to best practice and quality improvement
Commitment to the vision and goals of the organization
Understanding of change process/theory and an ability to manage change
Evidence of ongoing professional development