Adult Care Worker Days - Calgary, Canada - Calgary Drop-in & Rehab Centre Society

Calgary Drop-in & Rehab Centre Society

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us

The Calgary Drop-In and Rehab Centre ("the DI") is a low-barrier, housing-focused shelter that serves some of the city's most vulnerable people.

At the DI, we focus on providing a person's basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs.

There is no greater contribution you can make to another person's path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness.

The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Position Summary

Reporting to the Coordinator, or acting Coordinator, the role of an ACW is to ensure the safety of all clients in the building.

This is through both structured procedures and general interaction with the clients.

Every client of the DI should be actively working toward the goal of housing; and an ACW should assist the clients in achieving this goal.

You will assist in assessing the needs of each individual client and collaborate with other ACW's, Case Management, Diversion, Supportive Housing and the Medical team.

All interactions with clients will be done in a trauma informed manner and a client centered approach. The ACW role is a rotating role. Meaning, all ACWs must be able to work in all areas of the facility at anytime during a shift.

Time Commitment
5 days on 2 days off (6:15am till 2:15pm). Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties

ACW's will conduct themselves in a professional manner with dealing with clients, members of the community, volunteers, emergency services and staff of the DI
All interactions with clients will be trauma informed
All interactions with clients will be client centered and driven
Engage clients in conversations regarding housing and achieve the goal of obtaining housing
Assist clients with their individual housing plan
Maintain a presence in the building and clearly communicate the guidelines of the centre to clients, members of the community, volunteers, emergency services and staff of the DI
Perform duties as outlined in the procedure manuals or assigned by the Coordinator
Some, but not all may include
Cleaning duties
Laundry duties
General wellness checks
Specific location checks
Assist in on job training with new ACW's
Actively participate in all required training
Provide frontline support, training and coaching to assist the Adult Care Workers in performing their duties effectively
Communicate issues such as health and safety, staffing, client and public concerns with Coordinator
To be engaged and present on the floor to assist clients, volunteers' and staff who need assistance and to help provide a safe environment for all
Provide input on existing or future programs at the DI
Communicate with the medical team regarding clients' health and distribution of medicine
Assist with meal time to ensure the process runs smoothly
Delegate various duties to staff and volunteers
Perform other related duties as required

Administrative

Complete and maintain logs and progression details on the DI data base
Assist clients with completing the Program Assessment Questionnaire
Complete and maintain logs and progression details on the DI data base
Assist clients with completing the Program Assessment Questionnaire
Review pervious logs and progression details
Maintain and record data as required for the position
Some, but not all may include
Completion of client signin logs to specific areas
Communicate absenteeism within the guidelines of the DI sick policy

Required Competencies

Accountability
Excellent Analytical Skills
Excellent interpersonal skills
Excellent communication skills, both, written and verbal
Excellent professional boundaries
Ability to work effectively with a diverse population
Completion of (or working towards) a college or university program in any of the following; human services, community support, social service work, psychology, sociology, addictions or healthrelated discipline is considered an asset
Previous work experience in a social service environment is a definite asset
A combination of education/practical experience may be considered
Knowledge of community resources for homelessness, health, mental health and substance use
Understanding of the needs of marginalized adults and homelessness issues
Experience working in distress and/or highstress situations, which may include emergency response
Strong customer service orientation would be ideal
Eager to learn new systems and adopt improved best practices
Must be acceptable of industry risks, including coming into contact with bodily fluids
Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery; proficient in Offic