System Assembly Technician - Calgary, Canada - SUBNET Solutions Inc.
Description
About SUBNET Solutions Inc.
SUBNET Solutions Inc.
is a software solutions company headquartered in Calgary, Alberta, with offices in Edmonton, Alberta, the United States, South Africa, and Australia.
Our focus is on solving device and data interoperability and management problems primarily for the power utility industry. We integrate cyber-security, operational technologies, and distributed system techniques together when developing solutions to these problems.Essential Duties & Responsibilities
- Assemble various industrial computer systems and install components.
- Perform systematic testing and verification procedures on assembled hardware.
- Manage and maintain operating system images for installation on various hardware platforms.
- Maintain checklists, test reports, and procedures that encompass the entire assembly workflow.
- Package and ship assembled equipment
- Work alongside the SUBNET technical support team to diagnose and resolve hardware issues.
- Process and resolve RMA cases; coordinate repairs with hardware vendors on behalf of clients.
- Work with 3rd party vendors to troubleshoot, diagnose, and implement fixes for hardware issues.
- Activate and verify licenses for SUBNET software for new customer orders.
- Act as a primary contact for customer license inquiries, troubleshooting and support for clients.
- Perform data entry tasks and other administrative support as required.
Qualifications
Required
- Formal education and training in computer hardware and software.
- Strong Microsoft Office Suite skills.
- General knowledge of the overall structure and organization of computing systems.
- Previous experience assembling desktop computers and server hardware.
- Strong familiarity with Windows operating systems, including Windows 7, 10, 11, and Server.
- Basic knowledge of Windows administrative tools and settings, including: domains, group policy, user management, services and task scheduling.
- Familiarity with Windows PowerShell, and the ability to write and execute basic scripts.
- Strong hardware troubleshooting skills; able to systematically identify and resolve root causes.
- Knowledge of, and adherence to strict electrical safety and electrostatic discharge practices.
- Ability to work safely with voltages of up to 120 VAC / 125 VDC.
- Excellent attention to detail.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Basic Data Entry skills.
Preferred
- Previous experience with a software licensing suite, and/or customer relationship manager (CRM).
- Familiarity with quotes, purchase orders, order acknowledgements and packing slips.
- Working knowledge of industrial computer systems and/or relays manufactured by Schweitzer Engineering Laboratories (SEL), Advantech, MOXA, or Transduction.
- Knowledge of, or previous experience with installing and configuring computer networks.
- Experience working with virtual machines, including Hyper-V and VMware (ESXi).
- Previous experience scheduling shipments with FedEx or UPS.
- Ability to handle a fastpaced environment and pressure.
Benefits
- Group RRSP Matching Program
- Medical, Dental, and Life Insurance
- Flex Time Leave
- Employee Spending Account
- Travel Per Diem
- Continuing Training and Education Program
Salary:
$40,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB T2G 1Z2: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Work Location:
Hybrid remote in Calgary, AB T2G 1Z2
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