Testing Services Assistant - Scarborough, Canada - Centennial College

Centennial College

Verified Company

Scarborough, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Job Number:

J Job Title:

Testing Services Assistant

Job Type:

Permanent FT Support

Bargaining Unit:

FT Support

School/Department:
Academic
Campus/Location:
Progress Campus
Pay Range:

- $ $30.69/Hour

Pay Band:
Support E
Hours/Week:
35 Shift Schedule:
Monday through Friday Saturday and possibly Sundays during peak periods
Date Posted:

April 13, 2023

Closing Date:
April 20, 2023We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Reporting to the Chair of the ESL Department and the Assessment Centre, the incumbent provides frontline support to the Assessment Centre operations.

This includes supporting invigilation staff, proctoring internal and external clients, and office reception duties.

The incumbent uses Enrolment Services data reports to create vouchers for student assessments, reconciles daily testing reports, manages and process payment refund requests, and provides backup troubleshooting on technical issues for 60 computer work stations.

The incumbent responds to written and telephone messages as well as in person inquiries.

Works in collaboration with the Assessment Centre Coordinator and Testing Services Officer on special and revenue generating projects as required.

The incumbent was be required to work on Saturdays and possibly Sundays during peak periods.

Responsibilities

Serves as first point of contact and welcomes test takers for exams sessions while maintaining a safe and secure exam environment
Communicates with culturally and racially diverse traditional and nontraditional collegeage students and external clients
Assists test takers with log on procedures and provides instructions to test takers who may not be familiar with the use of computer exam software
Tactfully deals with upset students/clients
As backup, use reports to create vouchers for placement skills assessments
Distributes skills assessment results and refers to PASS advising as needed
Maintains a daily log and reporting on exceptional occurrences
Directs students to book test sessions using online systems
Maintains an efficient records system
Processes ingoing/outgoing mail including courier
Processes payments and refunds
Orders office supplies as needed
Neatly maintains all test material on display
Provides inperson invigilation when needed and as backup
Verifies identification of exam attendees and records attendance
Acts as back up for invigilators to cover breaks or as necessary
Maintains certification and retraining as required by internal and external test vendors
As back up, trouble shooting software and/or hardware issues in the labs

Qualifications/Experience

Twoyear diploma or equivalent combination of education and experience
Minimum of two (2) years' experience working in a high volume customer service role, including experience in an administrative capacity
Previous exam invigilation experience with preferably with high stakes exams (i.e. IELTS/Pearson/CELPIP/CAEL) and/or proctoring experience in a formal adult education setting
Intermediate level skills in MS Word and Excel
Ability to work with a diverse client group and provide excellent customer service
Sound problemsolving skills with the independently resolve routine issues within the parameters of policies and past practices in the absence of the supervisor.
Knowledge and understanding of working effectively in a diverse environment with an awareness and sensitivity to the requirements of our diverse student population
Criminal record check required at time of hire (to be updated every 3 years)

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and
must be submitted online by April 20, 2023 at 11:59 PM EST.

Please quote Job ID J Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position.

We wish to thank all applicants for their interest and advise that only those selected for a