Technical Customer Support Level I - North York, Canada - L Squared Digital Signage

L Squared Digital Signage

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Technical Customer Support Level I

Department:
Operations/Support

Reports

to:
Operations Lead

About Us:
L Squared is a SaaS company building the next generation of communication

solutions for the modern business that harnesses the power of data, analytics, and a

simple user interface to organize, distribute and publish content that is dynamic,

relevant, and personalized. "The L Squared Hub" is an industry-leading secure cloud

content management and distribution platform that supports SMB and Enterprise

allowing any business to easily take their critical information and present it to

customers, employees, and decision makers either on demand or by scheduling.

Featuring an off-the-shelf or customized platform, that creates immediate visibility

to core business metrics, communications, or simply information to keep key

employees informed by bringing data, analytics, and communications to the

forefront that empower employees to be more knowledgeable, productive, and

informed.

Our best-in-class user interface combined with our cloud platform turns any existing

TV, digital display, dashboard, desktop, or mobile device, anywhere in the world, into

a powerful communication medium that is relevant and personalized.

Fit:
We have grown rapidly over the past two years, supporting high-profile clients in the

USA, Canada, Europe, South America, Australia, and Asia. We are gearing up for even

faster growth and looking for motivated, passionate, and intelligent team players

that love to work in fast-paced, sometimes chaotic environments, who believe in

integrity, mutual respect, quality work, and being customer obsessed to join our

team.

Our Core Values:

Obsessed with

Client Success:
We win when you win We put the spotlight on

you and will not be satisfied until you are

Shift Left: We'll find the right person to do the right job. Services drives us and

we take full responsibility to make it easy and relevant on day one.

Our People Are Key: We are problem solvers and our entrepreneurial spirit,

energy, is infectious, they are smart.

Do the

Right Thing:
We believe in integrity, honesty, accountability, trust, and

kindness.

Self-Motivated & Self-Aware: We believe in accomplishing goals, being curious

and getting feedback.

About the
Position:
We are in growth mode and need to hire curious, productive, technically proficient,

smart, initiative-taking team players to join our team. This role, reporting to the Ops

leader, will be responsible for onboarding customers, solving real world customer

problems, troubleshooting, and assisting sales teams with technical questions.

problems, helping customers with adoption of the technology and bringing new

features to life quickly to assist with new projects. As such we are looking for a

dynamic, intelligent team player that has the skills, knowledge, and abilities to

interface with customers and work autonomously on the following.

What the Company Will Provide to You:

A fun, fast-paced, open, and friendly work environment
Competitive average salary
Company benefits (after probationary period)
Training
Company events

Principal Responsibilities:
As a Customer Support, your duties and responsibilities include but are not limited

to:

Respond to answering of tickets that are open by our customers in a

professional and timely manner.

Document meaningful notes and details for resolutions in IT

documentation / incidents / requests / problems into Hubspot Ticketing

Platform.

Reporting and Proactive monitoring customers end points / devices / online

or offline status and report and trouble shoot issues that are affecting up time.

Provide reports on particular and specific customers and up time analytics,

trouble shooting and tickets.

Communicate technical findings via Teams and Reporting in Hubspot to keep

interdepartmental teams informed on vital developments and issues affecting

our customer base.

Log and track reported issues to IT and vendors to troubleshoot and

resolve various problems.

Communicate proactively to ensure the end user is aware of status and next

steps.

Provide exceptional customer service through courteous, prompt, and

accurate communication. Use customer service soft skills to address upset

customers and remediate complainants without the need for supervisor

involvement.