Community Manager - London, Canada - York Property Management

York Property Management

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

York Property Management is looking for a Community Manager to join our team in London, Ontario.

The Community Manager will be based out of the Head Office in London and oversee Resident Managers and Cleaning Associates within London and the surrounding communities of Brantford, Ingersoll, and Woodstock.

The Community Manager will report to the General Manager and will oversee all staff necessary to maintain the property and all buildings allocated to the community.

The Community Manager must ensure that Customer Service is at the forefront through timely and effective response to resident concerns in a professional manner.

Responsibilities
Supervising Resident Managers (RM)

Ensure RMs are posting payments, delivering late notices, sending collections reports to head office
Ensure RMs Movein residents properly
Ensure RMs Move out residents properly
Assist RMs in dealing with resident issues and disputes as they arise
Assist RMs in chargeback process and administration duties
Assist RMs in coordinating with maintenance to schedule residents moveins
Liaise with the Head office on behalf of RMs that require additional assistance

Oversee other Site Staff

Ensure all site staff are maintaining their building in a safe, clean and appropriate manner while complying with building codes, rules and regulations
Ensure all site staff are providing customer service to residents and dealing with issues that arise in a timely manner
Liaise with Maintenance Coordinator to ensure Cleaning Associates maintain the premises of the building, interior and exterior, in a clean and safe repair and have what is required to complete the responsibilities
Liaise with Maintenance Coordinator to ensure Maintenance Technicians are completing the required turnovers and work orders by providing them the proper information through the properties' Managers
Ensure Site Staff are complying with after hours' emergencies and provide assistance with coordination of afterhours requirements
Work with Human Resources on staff behavior and or performance issues, as well as Performance reviews and Improvement Plans

Mentor & Train Resident Managers

Complete inperson training sessions with Resident Managers either one on one or in a group setting
Conduct training seminars quarterly with Resident Managers and Staff
Conduct and hold meetings with staff
Conduct performance reviews

Recruitment, Onboarding, Management, and Offboarding

Train new staff
Approve/deny time off requests
Analyze and resolve work problems or assist staff in solving work problems
Network and engage in new industry practices

Administration

Work with Compliance Department to ensure compliance and the safety of other residents
Attend and participate in meetings with colleagues regarding a variety of topics
Take on additional responsibilities as required to ensure success of all Site Staff

Attend site visits with Owners, Insurance Companies, Engineers, City Inspectors, etc.

Assist Director of Operations as required

Knowledge, Skills, and Expectations
The incumbent must demonstrate the following knowledge and skills:

A minimum of two years of experience in property management
A minimum of three years of experience in a leadership role
Ability to use and/or learn and train others on how to use new technology
Exceptional Leadership abilities
Strong attention to detail and accuracy on documentation
Demonstrated knowledge of Landlord and Tenant Act
Excellent customer service and public interaction skills
Effective verbal and listening communication skills
Ability to remain calm in stressful situations and to maintain a high level of confidentiality

The incumbent must meet the following company-wide expectations: