Customer Service Representative - Cobourg, Canada - The MEARIE Group

The MEARIE Group
The MEARIE Group
Verified Company
Cobourg, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB VACANCY

CUSTOMER SERVICE REPRESENTATIVE

(Maternity Leave Position

  • 18 months)**
    JOB DESCRIPTION:Lakefront Utility Services Inc. (LUSI) is currently seeking a dynamic, highly motivated, and proactive individual for the position of
    Customer Service Representative (Maternity Leave Position). Reporting directly to the Billing and Customer Service Supervisor, you will work in a team environment. This is an excellent opportunity to use your knowledge and experience in a fastpaced environment of professionals dedicated to customer service, collaboration, and cooperation.


Lakefront delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best and contribute to their communities.


RESPONSIBILITIES INCLUDE:


  • Accurate billing and processing of electric, water/sewer accounts, using Harris NorthStar Customer Information System and various other metering data systems;
  • A strong level of accountability required to verify critical information;
  • Able to prioritize and multitask in a fast paced, high volume environment while adhering to critical deadlines;
  • Strong mathematical skills required to perform rate testing and manual adjustments, independently;
  • Develop efficiencies to improve individual productivity and contribute to department process improvement;
  • Handle customer inquiries and communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure;
  • Set up, reconcile or finalize customer accounts;
  • Produce service orders and process high volume water locates within the required processing time
  • Conduct control checks on a frequent basis to verify quality of work;
  • Process customer payments and daily balancing;
  • Perform weekly invoice settlements and reconciliations;
  • Equal billing Reconciliation/Calculation/Maintenance;
  • Complete correspondence related to customer accounts;
  • Promotion of various customer services and Conservation initiatives for company;
  • Adhere to department procedures, company policies and regulatory requirements;
  • Other duties as assigned.

QUALIFICATIONS:


Experience in a regulatory or utility environment is considered an asset, as is a sound knowledge of electric utility service supply policies, rate structures, payment options, collections, and privacy policies, as well as experience with the Northstar (Harris) Computer Information System.


  • Minimum 3 or more years relevant experience in Customer Service and Billing;
  • A proven team player, possessing strong problemsolving and communication skills and an aptitude for mathematics;
  • Demonstrated commitment to continuous improvement; customer service and teamwork principles is necessary;
  • Demonstrated excellent interpersonal, problemsolving, quality management, organizational and communication (verbal and written) skills, together with the ability to maintain professional and effective working relationships with customers, staff, and outside agencies;
  • Knowledge and understanding of utility billing system and of the NorthStar CIS is an asset.
  • Knowledge and understanding of practices relating to the Ontario Energy Board's Rules and Regulations; and the Independent Electricity System Operator's Settlement Procedures is an asset.
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