Operations Analyst - Toronto, Ontario
5 hours ago
Job description
We're on a mission to transform HR for everyone.
Borderless AI builds AI agents that help HR teams work smarter. Our platform leverages generative AI to automate routine HR tasks, from employee onboarding and payroll to paying international team members, and even generating employment agreements with AI-powered precision.
Headquartered in Toronto, Canada, Borderless AI is backed by over $30M in funding from investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, go to:
With AI agents transforming labor into software, we're tackling a services market worth trillions of dollars. Our team includes seasoned executives from some of tech's most prestigious companies, and we're scaling quickly. Borderless AI has achieved product-market fit, and we're excited to build the future of HR technology.
If you're passionate about customer impact, enjoy solving complex problems, and thrive in a fast-moving environment, we'd love for you to join us.
The Opportunity
We're looking for a strategic, systems-minded operator to drive one of our most critical initiatives: optimizing our Employer of Record (EOR) and payroll systems across the 180+ countries where we operate. This is your chance to help define the operational foundation of a truly global HR platform and ensure that our payroll and payment execution remains world-class in every market we function in.
Role And Responsibilities
- Drive operational excellence and own end-to-end payroll and payments processes in all countries, improving efficiency, accuracy, and reporting across multiple regions.
- Build and execute the roadmap to strengthen operational frameworks, legal compliance, and payment systems, ensuring we can operate directly, reliably, and compliantly everywhere
- Identify opportunities to improve our technology stack, processes, and cross-functional workflows, creating a scalable, resilient payments machine.
- Partner with Product, Engineering, and Customer Success teams to ensure market readiness, operational quality, and seamless customer experiences.
- Engage with vendors and partners where needed to enhance local payroll, banking, and benefits systems, all while maintaining strict adherence to local laws and regulations.
What Success Looks Like
- Payroll and payments operate flawlessly in every country we serve.
- Internal systems, processes, and tools are continuously optimized for scalability and resilience.
- Cross-functional projects deliver measurable operational improvements.
- Reliance on third-party solutions is minimized wherever feasible, while strategic partnerships are leveraged effectively.
Great Candidates Will Have
- 4+ years of experience in accounting, finance, operations, legal/compliance, or HR at a high-growth, global company.
- Strong systems-thinking and comfort operating in ambiguity: you're energized by building frameworks from the ground up.
- Expertise in payments, ideally in a cross-border context.
- Proven ability to manage complex, cross-functional initiatives involving Customer Success, Product, and Engineering teams.
- Experience with international compliance frameworks, vendor management, or EOR operations is a plus.
- Exceptional organizational, analytical, and communication skills.
- A deep sense of ownership: you care about the impact, quality, and scalability of your work.
About The Borderless AI Team
- We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
- We offer a healthy benefits & perks package, including free lunch everyday.
- Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
- Big challenges don't scare us. We're solving global problems that need creativity, technology, and determination. Be part of the impact
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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