- Greet customers in a professional and enthusiastic manner.
- Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events.
- Answer customer inquiries and solve customer complaints in a timely manner.
- Achieve store sales goals by providing sound customer experience.
- Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
- Securely handle store funds.
- Ensure that register areas and the retail floor are stocked at all time.
- Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise.
- Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards.
- Ensure that all store opening and closing duties are performed.
- Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft.
- Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee.
- Immediately report employee or customer accidents to management.
- Answer On-Site Donations door to receive donations from customers; assisting customers with moving/unloading product when necessary.
- Effectively handle all incoming phone calls by providing required information or transferring calls.
- Roll racks as needed from fitting room and processing department to retail floor.
- Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
- Assist management with the preparation and execution of sale days.
- Perform additional job-related duties as requested by management.
- 1+ years of experience working in retail.
- Previous work in a thrift retail environment is considered an asset.
- Sales Oriented- Engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs.
- Basic Math and Money Handling- Properly facilitate all register transactions.
- Problem Solving- Troubleshoot customer issues or complaints with little to no assistance from management.
- Communication Skills- Interactions with customers are enthusiastic, polite, professional, and informative.
- Collaboration- Must work well independently and as part of a team.
- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs without assistance throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
- Exposure to dust — all designated shift.
- Exposure to periodic temperature fluctuations and noise levels.
- Candidates required to have open availability
- Interaction with customers, clients, and the public at large.
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Retail Floor Team Member - Langley, Canada - Talize
Description
Responsibilities:
Departmental Duties
Health and Safety
Other Duties
Experience:
Core Competencies:
Physical Requirements:
Work Environment:
Pay Rate: $16.75 per hour