IT Generalist - North York, Canada - Wireless DNA Inc.

Wireless DNA Inc.

Verified Company

North York, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Generalist

Reporting to the IT Manager, Information Technology, the IT Generalist plays a crucial role in maintaining and supporting the organization's IT infrastructure.

This position serves as the first point of contact for troubleshooting and ensuring smooth operations across a broad spectrum of hardware and software technologies.

The IT Generalist covers multiple functional areas, including systems and network administration, automation, programming, and IT support.

Key Responsibilities:

Maintain and administer hardware and software systems, ensuring their proper functioning and availability.
Utilize the HALP Desk ticketing system to provide timely technical support and resolve user issues effectively.
Install and configure hardware and infrastructure components for new stores, including POS machines, networking devices, and laptops.
Develop and maintain a Knowledge Base System (KBS) to document workrelated procedures and troubleshooting guidelines.
Assist in monitoring the organization's network infrastructure, including switches, routers, and firewalls.
Travel to various sites to assess technical equipment and ensure it meets the required standards.
Collaborate on projects related to store builds, repairs, and troubleshooting, ensuring the successful completion of tasks within established timelines.
Handle the call center for the entire company, including retail locations, aiding and resolving technical issues as needed.
Perform asset management tasks based on deployments from O365, updating information in an Excel sheet or other designated system.
Allocate approximately 80% of work time to hardwarerelated tasks and 20% to softwarerelated tasks.
Work with Microsoft tools to generate automatic workflow and improve efficiencies and simplify processes
Expect to travel approximately 60% of the time to various sites for project implementation and technical support.

Qualifications:

Proven experience in IT support and administration, with a focus on hardware systems, with at least 3 years
Strong knowledge of hardware installation, setup, and troubleshooting, including store infrastructure, POS machines, networking, and laptops.
Proficiency in using ticketing systems, such as HALP Desk, to manage support requests and prioritize tasks.
Excellent communication skills, both written and verbal, with the ability to provide clear and concise instructions to endusers.
Selfmotivated and able to work independently, as well as collaborate effectively within a team.
Willingness to travel frequently to different sites as required by project demands.
Strong problemsolving and analytical skills to diagnose and resolve technical issues efficiently.
Ability to work independently and manage multiple priorities in a fastpaced environment.
Willingness to participate in crossdepartmental training to share knowledge and train IT team members on operationsspecific aspects.
Experience with asset management and documenting information in spreadsheets or similar tools is a plus.
Familiarity with network infrastructure, including switches, routers, and firewalls, is a plus.
Knowledge of backup and disaster recovery procedures and software is advantageous.