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- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects Requirements :
- Support role experience required ( > years' experience)
- Experience in Banking / Financial sector preferred
- Knowledge Core Banking applications and/or data warehousing preferred
- DevOps knowledge will be an advantage
- Strong database skills (Oracle, MS SQL)
- Unix/Linux hands on experience with knowledge of day-to-day commands
- Scripting experience (Shell, powershell, ..._)
- Scheduling tools (Autosys)
- Monitoring tools (Sysload, Geneos)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
- Prior experience in a banking environment will be an advantage
- Strong communication skills (written and verbal)
- Good organizational skills
- Basic office software literacy (Microsoft Office, etc.)
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge, a plus
- Project management skills, a plus
Application Production Support - Montreal, Canada - US Tech Solutions
Description
Job Description:Application Production Support
Months
Montreal, QC
Hybrid
Main Responsibilities :
Level and Support