Customer Care Representative - Winnipeg - Connect Hearing Canada

    Connect Hearing Canada
    Connect Hearing Canada Winnipeg

    2 days ago

    Description

    Overview


    Join to apply for the Customer Care Representative role at Connect Hearing Canada. If so, we think you belong here at Connect Hearing as a Customer Care Representative

    Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

    Working Location: Winnipeg, Manitoba. Reporting to: Regional Clinic Manager.

    Responsibilities

    • Providing exceptional customer service in person, over the phone, and by email
    • Scheduling appointments and organizing files for the clinic's Hearing Care Professionals
    • Managing and maintaining client accounts while building relationships
    • Working with insurance companies to ensure successful third-party billing operations
    • Assist with cleanings and minor in-clinic device repairs – training provided

    What you get in return

    • 20 dollars/hour starting wage based on full-time employment
    • Extended Health Benefits Package from day one
    • 3 weeks vacation to start, increasing with tenure
    • 6 days of personal time in your first year
    • Additional days off, including your Birthday
    • Monday – Friday (business hours)
    • Eligible for Monthly Bonus
    • Growth and development opportunities including education sponsorship

    Qualifications

    • You possess strong communication and customer service skills
    • You have experience or would enjoy working on and reconciling accounts receivable
    • Your aligned with our value of helping others
    • You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

    Don't think you meet the criteria? If you're willing to go all in and learn, we'd still love to hear from you

    Apply today, we look forward to reviewing your application

    Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.


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