Account Manager - Toronto, Canada - PatientSERV Corporation
1 week ago
Description
Position:
Account Manager**
Summary:As a key member of the PatientSERV team the Account Manager is responsible for building and maintaining strong client relationships.
The Account Manager is the key point of contact speaking with physicians and their staff regularly about the PatientSERV program with the goal of fostering & maintaining a positive and successful long-term relationship.
Responsible for knowing the PatientSERV value proposition, the Account Manager effectively relays the benefits derived through enrollment to potential clients.
This role is a primary interface with physicians/clinics and charged with assisting them manage the ever-changing environment of uninsured services.
Responsibilities Overview:
- Serve as main point of contact and responsible for strategic account planning & overall relationship management for physician offices/clinics within Ontario.
- Oversee resolution of daytoday business issues ensuring each interaction exceeds expectations and maximizes client engagement.
- Perform product training functions.
- Act as a trusted advisor to physicians to set fee structure for services rendered beyond the scope of those covered by provincial Medicare programs.
- Identify product improvement needs based on client requirements.
- Notify clients of product enhancement and/or releases that changes services or enhances functionalities.
- Coordinate new client onboarding process effectively partnering & engaging with departmental leadership & their teams.
- Regularly meet with physicians and teams to develop and continually grow the relationship between PatientSERV and clinic.
- Schedule & coordinate Physician Office/Clinic Staff training
- Monitor & support Physician engagement with a view to renewal of annual contracts & reinforcing value of sustaining relationship.
- Prepare and present quarterly business reviews/reports for both clients and internal PatientSERV team.
- Coordinate future physician contract updates as required.
- All other duties as required or requested by General Manager.
Required Education, Skills & Qualifications:
- Selfstarter eager to learn and grow with a fastpaced company.
- A track record of retaining and growing accounts under a recurring revenue model.
- Demonstrated success working with a technical product and data analyzation.
- Excellent attention to detail with strong organizational and prioritization skills.
- Strong presentation skills and proven ability to effectively communicate product information.
- Results driven with the ability to prioritize tasks & consistently demonstrate a relentless commitment to client satisfaction.
- Active listener with effective communication skills (both verbal & written)
- Ability to work in a multitasking environment, employing excellent time management & organizational skills.
- Ability to establish oneself as a trusted advisor to clients.
- Experience with client relationship management platforms.
- Prior experience in all aspects of sales strategies and business performance goals.
- Minimum 5 years of experience in a similar role.
- Minimum 2 year's experience in healthcare or related industry.
- Minimum 2 year's experience in B2B sales.
- Bachelor's degree or equivalent experience.
If interested in this position, please submit both a resume and cover letter. Please state salary expectations in letter.
We thank all applicants for their interest, but only those selected for an interview will be contacted. No phone calls please.
Salary:
$50,000.00-$60,000.00 per year
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in Toronto, ON M8X 2X3
