Customer Success Specialist - Kirkland, Canada - Contrôles Laurentide

Contrôles Laurentide

Verified Company

Kirkland, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CUSTOMER SUCCESS SPECIALIST - SPARTAKUS TECHNOLOGIES

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

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What is in it for you?

HEALTH & SAFETY

Fitness Allowance
Employee Assistance Program
Dental & Medical Benefits

CAREER DEVELOPMENT

Personalized Career Path
Professional Training & Development Program
Reimbursement of Tuition Fees

COMPETITVE COMPENSATION

Parental Top Up Program
Professional Development Reimbursement Program
Company Shares
RRSP and TFSA

PROUD TO BE

Canada's Top 100 Employers
Montreal's Top Employers
Canada's Best Managed Companies

Sounds Exciting? Join us
The Customer Success Specialist is responsible for implementing and increasing the adoption of Spartakus APM.

This position is part of the Spartakus Technologies team, which develops and deploys asset health management software for industry. The Customer Success Specialist plays a key role in the life cycle of the solution, from its implementation with customers to the renewal of contracts.

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WHAT YOU BRING TO THE TABLE

Help customers find creative uses of our solution to meet their reliability needs
Travel occasionally on site to support the implementation and training of field users (operators, mechanics, maintenance technicians, reliability engineers, planners)
Demonstrate judgment and initiative to satisfy and serve all stakeholders
Document savings made by our customers thanks to our solution
Collaborate with Technical Sales Specialist on outreach strategy to increase customer engagement, drive adoption of our solutions and maintain high levels of customer retention
Work with internal team to gather insights on customer behavior and product feedback to drive customer success and Spartakus Technologies growth

ESSENTIAL SKILLS AND QUALIFICATIONS TO BE SUCCESSFUL

Technician or Bachelor's Degree or equivalent work experience
Approximately 23 years of experience in implementation, customer success and/or account servicing or Reliability engineering
Creative problemsolver that can envision and articulate solutions to complex customer problems and issues
Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
Excellent ability to multitask; must have a high level attention to detail and accuracy
Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, qualityfocused manner
Must be well organized
Must work well across multiple teams: sales, product, technology, marketing and customer support
Knowledge of Condition monitoring or Reliability engineering is desirable

WORK LOCATION:

***Kirkland, Quebec - must be willing to travel
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ABOUT US

Laurentide's purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them.

It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:

- **Empower People. Advance Industry.