Client Care Specialist - Toronto, Canada - Sunly Energy

Sunly Energy

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Client Care Specialist:

- _this is a remote position that will report into the Sunly Energy head office on Prince Edward Island_

Duties and Responsibilities:

Address client inquiries as well as provide regular updates in a timely manner;
Assist clients with system monitoring concerns and system performance issues;
Prepare service call tickets and coordinate/schedule service calls between technicians and clients;
Action higher technical support escalations appropriately;
Manage the Return Merchandise Authorization (RMA) process with equipment manufacturers;
Monitor replacement equipment inventories; and
Other tasks as assigned.

Minimum Requirements:

Postsecondary degree/diploma is preferred;
Experience in solar or renewable energy is preferred;
Criminal record check is required;
Strong ability to take initiative and solve problems;
Excellent verbal/written English communication skills (bilingualism in French is an asset);
Excellent customer service skills;
Experience working with customers over the phone and other formats;
Organizational skills and attention to detail;
Ability to multitask, prioritize and work independently as well as collaborate with the team;
Quick learner, able to understand the industry from a technical and regulatory perspective;
Previous experience providing technical/IT support is an asset;
Ability to adapt to changes and pivot as necessary based on business needs; and
Comfortable with technology and software (Google Suite, CRM an asset).