Client Services Representative - Victoria, Canada - The Corporation of The City of Victoria

The Corporation of The City of Victoria
The Corporation of The City of Victoria
Verified Company
Victoria, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Job Description:


Competition #23/110

Internal/External Posting

Closing date:
May 2, 2023
***
Client Services Representative (Auxiliary)

Business and Community Relations Department

POSITION FUNCTION
Monitor the provision of event services and supplies for Victoria Conference Centre clients.


KEY DUTIES


Review upcoming event orders and facilitate the delivery of agreed upon services; arrange and participate in room set-up; liaise with food, beverage and event service suppliers to monitor provision of services.


First point of contact for clients during events to facilitate special needs or changes to agreed upon services; forward last minute changes to suppliers; maintain records such as additional services provided or problems encountered on Event Management Business System.


Monitor event activities to ensure compliance with all building, fire and safety regulations; ensure event activities conform to event schedule specified in the VCC License Agreement.

Respond to and facilitate event deliveries. Operate various equipment such as forklift and pallet jack, scissor lift, walkie stacker.

Perform related duties where qualified.


INDEPENDENCE
Work is assigned according to event orders and is reviewed by supervisor.

May be required to problem solve and make quick decisions.

Issues such as disputes regarding VCC License Agreements are referred to supervisor.


WORKING CONDITIONS

Physical Effort:

Lift and move medium weight materials and equipment. (frequent)


Mental Effort:

Meet event deadlines. (often)


Visual/Auditory Effort:

Normal.


Work Environment:

Office.

Loading dock. (frequent)


KEY SKILLS AND ABILITIES
Organize and prioritize work.

Working knowledge of Event Business Management System.

Maintain accurate records.

Establish and maintain effective working relationships.

Deal effectively with the public and outside agencies.


QUALIFICATIONS

Formal Education, Training and Occupational Certification:
High school graduation.

Forklift Operators Certificate.


Experience:


1 year of related experience in the hospitality industry with a strong customer service background or an equivalent combination of education and experience.


OTHER:

May be requested to substitute in a more senior position.


Work schedule:
As needed

$33.35 per hour, Pay Grade 7

Job Code #4040

This is a CUPE Local 50 Position
At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.
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