Director, Developer Operations - Kitchener - Miovision

Description

Our Values

Our values drive us. They're at the core of everything we do. If they align with yours, proceed through the GREEN light

All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.

One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.

Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.

Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.

Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.

Position Summary

The Developer Experience (DevExp) organization is a core part of Miovision's Transformation, Delivery & Technology (TDT) department, responsible for building and operating Miovision's Internal Developer Platform and Agentic SDLC. This platform enables engineers, solution engineers, QA, and other technical and semi-technical users to build, test, deploy, operate, and evolve software quickly, safely, and with confidence.

We are looking for a Director of Developer Operations & Experience to lead the evolution from a traditional DevOps function into a modern Developer Experience and Platform Engineering organization. This role owns the strategy, architecture, and execution of the internal developer platform, CI/CD, cloud foundations, observability, and developer tooling, while also pioneering how AI and agent‑first pipelines are embedded into the software development lifecycle.

This is a hands‑on leadership role. You will build and lead a team, coach deeply, and regularly roll up your sleeves alongside engineers. At Miovision, everyone is a builder, and this role exists to ensure that building is fast, intuitive, secure, and increasingly AI‑native while maintaining deep accountability for reliability, security, and production operations.

Please note: This opportunity is open to candidates located in Canada. You may work from your home office located in Canada, or from our HQ in Kitchener, Ontario.

Key Accountabilities

Operational Excellence & Reliability

• Own platform and infrastructure uptime; establish SLOs and reliability governance
• Drive DORA metric improvements
• Standardize incident response and operational maturity
• Ensure secure, compliant, and auditable production operations
• Own production system health and availability with Engineering/Architecture
• Establish a service maturity model (reliability, security, observability, CI/CD, AI‑readiness)
• Enforce secure coding standards and quality gates across all repositories
• Evolve DevOps to a modern, platform‑engineered, AI‑enabled Developer Experience organization, while maintaining reliability and security accountability
• Shift focus to enabling all contributors (including QA, solution engineering) as builders
• Introduce platform‑as‑product operating models with roadmaps, feedback, and metrics

Accelerate Onboarding, Wayfinding, and Productivity

• Radically reduce developer/contributor onboarding time
• Improve wayfinding via standards, templates, and conventions
• Standardize repository structure and build/deploy patterns for AI workflows, security, and predictability

Embed AI Across the SDLC

• Design AI‑driven capabilities: automated code review, test generation, incident analysis, anomaly detection, and remediation
• Translate emerging agentic tooling into internal capabilities
• Ensure AI and agent‑driven workflows operate within secure, monitored, and policy‑bound environments
• Embed guardrails to protect proprietary code, customer data, and infrastructure secrets

Own CI/CD, Cloud Foundations, and Observability

• Own CI/CD platforms, deployment automation, and infrastructure‑as‑code standards
• Define and enforce reliability and quality while enforcing container hardening, image provenance validation, and runtime protections
• Standardize on‑call models, incident response, escalation, and post‑incident learning
• Automate runbooks and operational workflows
• Partner on AWS usage, cloud patterns, cost efficiency, and observability standards
• Own platform reliability, performance, cost governance, and operability templates

Qualifications

• 10+ years of experience in Developer Operations, Developer Experience, Platform Engineering, or related domains
• Prior experience leading DevOps and/or Developer Experience teams
• Strong background in cloud platforms (AWS) and cloud‑native architecture
• Deep understanding of CI/CD, GitOps, and infrastructure‑as‑code
• Hands‑on experience with container platforms (Kubernetes, Docker)
• Experience scaling DevOps / Platform Engineering across multi‑team, multi‑product environments
• Strong systems thinking and architectural judgment
• Excellent communication, collaboration, and coaching skills
• Experience operating mission‑critical production systems

Technical Knowledge

• AWS (compute, networking, storage, identity)
• Kubernetes, Docker
• Terraform
• GitLab, ArgoCD
• Observability stacks (Datadog, OpenTelemetry, Grafana)
• Software development in one or more of Java, Python, Node
• Familiarity with Snowflake and modern data pipelines
• AI‑assisted development tools and emerging agentic frameworks

Your Rewards & Well‑being

• Comprehensive Coverage: Your well‑being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs
• Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan
• Time to Recharge: Truly unplug with our unique Mio‑Days and flexible vacation policy
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents

Sound like your next adventure? Apply now and let's start building together