SAP Business Process Expert OTC - Montreal, Canada - D4iS Solutions
Description
One of our clients is looking for a senior SAP Business Process Expert OTC / Functional Analyst Sales OTC with the following expertise:
Role Responsibilities of the SAP OTC Business Process Expert (BPE):
Support in the optimization and redesign of end-to-end (E2E) processes
Introduce and formulate new business ideas (innovations), develop trends and optimize proposals for lean, user-friendly processes (SAP BPI, BPM)
Adhere to standards and striving for consolidation and harmonization of processes
Identify requirements, interdependencies, dependencies and gaps in existing functionalities in close cooperation with Business Process Owner, Business Analyst and Business Application Expert
Verify the potential impact on the respective (existing) processes and functionalities
Monitor and analyze business processes
Design, test, shape and implement changes in business processes
Take on a consulting role vis-à-vis business departments
Create business cases and support the prioritization process for requirements (in coordination with the Business Relationship Manager)
Support cost-benefit analyses and budget planning
Liaise with the COE team and application maintenance service (AMS) team on issue resolution
Collaborate with the business and technical subject matter experts
Our ideal SAP OTC Business Process Expert (BPE) candidate will have:
Bachelor's degree in an appropriate discipline
5+ years of experience in large-scale SAP deployment, support and/or upgrade projects.
Expert in Sales OTC business processes and following functions:
Sales quotation & Contract
Sales from Stock/Rush Order
Customer Consignment
Third Party Sales/Sales of Service/Cross Company Sales
Customer Returns
Invoice Correction/Credit Memo/Debit Memo
EDI Integration (Aeroxchange)
Warranty Management/Claim Processing
International Trade-Export Controls
Freight Carrier System Integration (ShipERP)
Delivery
Customer Portal
Positive leadership and great team player
Strong competence in the use of SAP and all related IT processes
Technical knowledge and process know-how (E2E)
Experience in process design and development of E2E processes
Expertise in process management as well as in the application of supporting tools: e.g. SAP Solution
Understanding of overarching relationships between business processes and SAP applications/solutions/products (T-Model)
Knowledge of the holistic process landscape
Detailed knowledge of interfaces to other processes and SAP applications/solutions/products respectively non-SAP solutions
Experience in application development
Competence in implementing requirements according to technical possibilities
Experience with support structures and escalation management
Knowledge in creating business cases, cost-benefit analyses, and budget planning
Bilingual in French & English; English required for documentation and correspondence
Prior MRO aviation experience is an asset