AI Engineer - Calgary - Robots and Pencils

    Robots and Pencils
    Robots and Pencils Calgary

    17 hours ago

    Full time
    Description

    At Robots & Pencils, we build meaningful, scalable digital products by blending strategy, design, and engineering. We are seeking a Level 4 AI Engineer to build production LLM applications for an enterprise client as part of a long-term, delivery-focused engagement.

    You will own the AI stack end-to-end, including RAG pipelines, prompt engineering, and evaluation frameworks. This is a hands‑on role: you will write production code, tune prompts, build evaluation and observability systems, and iterate based on real user feedback.

    There is a working proof of concept in place. Your responsibility is to make it production‑ready and extend it with intelligent, reliable features that operate at enterprise scale.

    What You'll Do

    AI & LLM Application Delivery

    • Build, optimize, and evolve RAG pipelines, including retrieval strategies, chunking, and re‑ranking
    • Develop prompts and guardrails for domain‑specific LLM applications
    • Implement hallucination detection, mitigation, and fact‑checking mechanisms
    • Build embeddings‑based search and recommendation features
    • Validate AI features with real users and iterate based on qualitative and quantitative feedback

    Evaluation, Monitoring & Reliability

    • Set up and maintain LLM evaluation frameworks to measure quality, relevance, and reliability
    • Implement observability and monitoring for production AI systems
    • Monitor live AI systems and resolve quality, accuracy, and performance issues
    • Continuously improve AI outputs based on evaluation data and user behavior

    Platform & System Integration

    • Work closely with product and engineering teams to integrate AI into user‑facing features
    • Build and maintain backend services in Python
    • Integrate with vector databases to support retrieval and semantic search workflows
    • Ensure AI solutions meet enterprise requirements for security, scalability, and maintainability

    Delivery & Collaboration

    • Collaborate with cross‑functional partners across product, engineering, and design
    • Operate effectively in environments with evolving requirements and ambiguity
    • Communicate clearly with technical and non‑technical stakeholders
    • Take ownership of delivery outcomes from experimentation through production

    Required Skills & Experience

    • 8+ years of professional software engineering experience, with 4+ years focused on applied AI/ML or data‑driven systems in production environments
    • 3+ years building and operating production AI systems
    • Strong hands‑on experience with LLM applications, including RAG, prompt engineering, and evaluation
    • Experience implementing hallucination detection and mitigation techniques
    • Proficiency in Python
    • Experience working with vector databases (Weaviate, Pinecone, or similar)
    • Experience with LLM evaluation frameworks (Langfuse, Weights & Biases, or custom solutions)
    • Production experience using Claude and/or GPT APIs
    • Strong understanding of embeddings and semantic search
    • Comfortable working with ambiguity and iterating on unclear problems
    • Bachelor's degree in computer science, Engineering, Data Science, or a related technical field, or equivalent practical experience
    • Advanced degree (Master's or PhD) in a relevant field

    Nice to Have

    • Experience with Azure AI services, including Azure OpenAI and Cognitive Services
    • Experience with document processing (PDF extraction, OCR)
    • Exposure to audio or speech processing (e.g., Whisper or similar tools)
    • Experience building enterprise B2B software
    • Experience with ML classification and model training
    • Evaluation & Observability: Langfuse or similar

    How You Work

    • You are hands‑on and delivery‑focused, writing code and owning outcomes
    • You balance speed with quality in production environments
    • You communicate clearly and collaborate effectively across disciplines
    • You take ownership of ambiguous problems and drive them to resolution
    • You prioritize reliability, maintainability, and real‑world impact

    Why Robots & Pencils

    • Real production impact not a POC that sits on a shelf
    • Exposure to the full AI lifecycle: RAG, LLM applications, evaluation, classification, and monitoring
    • End‑to‑end ownership of the AI stack and technical decision‑making
    • A small, senior team with direct access to enterprise clients

    #J-18808-Ljbffr

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