Regional Operations Manager - Mississauga, Canada - Hansler industries

Hansler industries

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Hansler Industries is a growing materials handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Hansler has achieved continued success year over year.

Hansler Industries is an integral entity within the Venturis group of companies, representing an extensive network of growing businesses, including over 60 branches and 1200+ employees.

Venturis strategically invests in visionary and values-driven organizations operating throughout North America, with expertise in acquiring leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, Hansler and Venturis are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity
Hansler Industries is recruiting for a
Regional Operations Manager to join our team in Ontario. As the Regional Operations Manager, you will be responsible for overseeing all business operations within an assigned region.

Essential Duties & Responsibilities
As a Regional Operations Manager your key responsibilities will include:

Managing Service Managers within the designated region, including interviewing, hiring, coordinating training, motivating employees, performance management, corrective counselling, and recommending transfers, promotions or terminations as needed
Partnering with Human Resources on labour related topics, including sensitive personnel issues
Providing direction, support and guidance to the Service Managers as required
Reviewing Process Improvement Forms and providing input and direction to Service Managers
Working with Service Managers to develop plans for vehicle purchases/repairs/modifications/replacements
Providing input for weekly training topics
Ensuring standards compliance within the department to ensure a consistent customer experience, both locally and regionally
Researching ways to improve business operations, including profitability
Managing key assets within the region, such as: shop tooling and equipment, computers, technology and mobile devices, service vehicle fleet, rental/fleet equipment inventory and parts inventory
Managing key performance measures (profitability, customer service, synergies/relationships) for each region and by customer
Providing detailed feedback and recommendations to other leaders on physical operations improvement opportunities
Actively participating with Sales/Rental staff in key customer interactions involving operationsrelated issues such as major service calls, customer damage, or resource planning
Maintaining regular communication with each business unit operating within the region to maintain alignment with physical operations and KPIs
Act on behalf of senior management in all physical operations matters in the assigned region
Reviewing documentation in the event of a workplace incident or accident
Ensuring adherence to safety program responsibilities
Ensuring all corporate safety initiatives and program are strictly followed in the field

Required Skills & Qualifications

Postsecondary Degree in Sales, Business, Management or a related discipline
57 years' experience in a supervisory role; proven leadership ability and prior

management experience required

Project management skills required
Experience in a comparable role considered a strong asset
Mechanical knowledge of heavy machinery industry is an asset
Strong computer skills, including working knowledge of Microsoft Office (Excel, Word and Outlook)
Excellent organizational skills and time management skills
Strong interpersonal skills and communication skills, including the ability to work with internal and external stakeholders at all levels
Ability to think ahead and plan accordingly
Confident selfstarter and a true team player

Benefits & Perks

Hansler Industries is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan.