Member Relations Manager - Halifax, Canada - Atlantic Economic Council

Description

The
Atlantic Economic Council is Atlantic Canada's foremost independent economic research organization.

We are looking for a proven sales professional to help expand our membership base, and strengthen relations with existing members, by reaching out to business and other leaders across the Atlantic region.

Members use our economic forecasts and analysis to support their business planning.

Our research helps ensure they understand how current trends and future shifts in the economy will affect their organization and the region.

Our members value the Atlantic Economic Council's independent voice and advice on economic issues in Atlantic Canada.

Our members include small and large companies, provincial and federal government departments, municipalities, industry associations and non-profits, labour and Indigenous groups, and academic institutions.

In addition to providing reports for our members and other stakeholders, we host regular public events, webinars and engagement sessions.

Profile

We are seeking an ambitious, results-driven sales professional to promote the value of the Atlantic Economic Council to secure new member and sponsor revenues and maintain relations with existing members.

This is a permanent, full-time position, reporting directly to the President and CEO. Compensation is a combination of salary, sales commission and benefits.

The Atlantic Economic Council will provide training and coaching in its recruiting, selling and engagement processes.


Responsibilities

The Member Relations Manager will help ensure the Atlantic Economic Council has the new membership and event sponsorship revenues it needs to deliver its programs and services. They will engage with new and long-term members to ensure we are providing value.


Membership and Sponsorship Sales

Assures the goals set for new member and sponsors revenue are met or exceeded via individual sales efforts targeted to those who may benefit from the Atlantic Economic Council membership.

• Utilizes the Atlantic Economic Council's standardized recruiting and selling processes to meet or exceed the goals set for new member and sponsor revenue.
• Identify prospective businesses and organizations throughout Atlantic Canada for use as sales leads.
• Connect with prospective members and sponsors through initial telephone or video calls to establish positive relationships with executive leaders.
• Assess prospective member needs and motivations and make connections to the Atlantic Economic Council programs and resources that correlate to their organizational objectives.
• Responsible for daily telephone calls to support sales activity and logging such activity.
• The member relations manager may be requested to attend the Atlantic Economic Council events for recruitment and engagement purposes.

Member Engagement and Retention
Drives member retention by maintaining positive and professional relationships so that members see value and continue renewing each year.

• Lead and fulfill membership retention efforts including annual membership renewal invoicing, payment reminders, follow up, and dues collection.
• Oversee enrollment of new members and completion of new member welcome tasks.
• Conduct new member follow up calls to provide support and answer any questions they may have about the Atlantic Economic Council.
• Conduct retention calls and educate current members on the benefits of the Atlantic Economic Council membership to ensure that their needs are being met.
• Serve as the broker between members and the Atlantic Economic Council leadership and staff to achieve desired outcomes and drive retention goals.
• Actively upsell membership and sponsorships to drive new revenue and deepen member engagement.

Required skills, abilities, and knowledge

• 3+ years' experience in a business development, sales, fundraising or industry environment are a must.
• A firm grasp of core sales competencies including developing prospecting lists, managing data, and following through to close sales is required.
• Postsecondary education in business, marketing or related fields is an asset.
• Selfstarter with demonstrated skills in taking initiative, problemsolving, negotiating and driving results.
• Aptitude for building relationships at all levels of an organization.
• Existing connections to business, government and/or nonprofit leaders throughout Atlantic Canada is a plus.
• Capable to work in a fastpaced team environment to leverage diverse skill sets to achieve common goals.
• Highly detail oriented with superior organizational skills.
• Able to quickly learn and adapt to new software; proficient in MS Office, especially Outlook and Excel.
• Available to work a flexible schedule as needed.

Compensation and Benefits

• The Atlantic Economic Council offers a health benefits package and a matched contribution group RRSP plan for permanent employees upon completion of a probationary period.
• This is a permanent,