Service Manager - Toronto, Canada - Cucina Buca

Cucina Buca

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Our managers are integral contributors to the overall success of the restaurant.

Key Duties and Responsibilities:

Financial Management

Ensure shift end reports and cash outs are prepared accurately
Maintain a petty cash with receipts for all purchases and ensure submission to Accounting in a timely fashion

Personnel Management

Help with payroll, gratuity distribution, and maintain accurate employee records
Train, coach, develop and discipline all front of house employees through ongoing feedback and the establishment of performance expectations
Create an engaging and energetic environment where all associates work as a highly functioning team

Shift Execution

Perform opening, mid and closing shift duties. This role will require 3 closing shifts
Manage daily operations including cleanliness, organization, revenue opportunities and staffing
Manage staff, deliver daily briefings, providing them with feedback, maintain a high level of employee morale
Help the FOH team with ensuring guest experience and proper service. This is a very service oriented role, where activeness and presence on the floor is essential

Guest Relations Management

Manage guest relations and guest recovery
Provide exceptional guest service, thereby setting the standard for all employees
Monitor staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the highest standards

Operational Execution

Manage labour and all costs to budget
Review staffing levels and overall front and back of house schedules to ensure labour forecasts are met

Requirements:

Education & Experience

2+ years' experience as a Manager of a high volume premium restaurant required
Postsecondary degree or diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent an asset
Sommelier accreditation or wine education an asset
Strong bar and cocktail knowledge an asset

Knowledge, Skills, and Abilities Required

Exceptional guest service orientation
Must possess a strong attention to detail
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast paced environment
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels
Ability to motivate and manage staff and work effectively in a management team
Exceptional interpersonal skills