- Answer phones and respond to Customer requests
- Look up part and model numbers for applicable Appliances
- Place Customer orders in computer system
- Transfer customer calls to appropriate Employee or Branch
- Identify, Research, and Resolve customer issues using the computer system
- Strong command of English with pleasant and professional phone mannerisms
- Exceptional customer service skills
- Strong written and oral communication skills
- Excellent organizational skills
- Computer literate
- Team player
- Appliance parts knowledge would be an asset
- Bilingual English/French
- 8 hour shift
Bilingual Call Center Representative - Ottawa, Canada - EmergencyMD
Description
ABOUT RELIABLE PARTS
We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.
We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide thetraining they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offeropportunities for growth and relocation, as well asgreat benefitsandsupportive managementthat make our growing business an industry leader.
About the Position:
We are seeking a talented Permanent Full-time "Customer Service Representative" who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment. If you are motivated, have a "can do" attitude and a desire to learn and grow with an organization, this opportunity is for you
We are a Team Oriented Environment who likes to have fun
No Outbound or Cold Calling to Customers
All Inbound Calls only Quality Customer Service Driven and not Sales Driven
Position is Full-Time 40 Hours and 5 days a week.
Normal Office hours of 8:30 AM to 5:00 PM
Come and Join our Fast Growing, Continued Growth, and Vibrant Call Center
PRIMARY RESPONSIBILITIES:
KNOWLEDGE AND SKILL REQUIREMENTS:
Benefits:
We providegreat benefits, includingextended health care, dental care holidays, paid time off (PTO), employee discounts, and disability.If this sounds like the right opportunity for you, apply today
Expected start date: ASAP
Job Types: Full-time, Permanent
Schedule:
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