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    Houseman - Calgary, Canada - PURE Canadian Gaming

    PURE Canadian Gaming
    PURE Canadian Gaming Calgary, Canada

    6 days ago

    Default job background
    Description

    Title

    Houseman

    Reports To

    Games Manager

    Summary

    The Houseman is an essential member of the front line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest's inquiries and problems in person and respond to incoming calls.

    Core Competencies

  • Customer Service
  • Team Work
  • Communication
  • Interpersonal Awareness

    • Job Duties

  • Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
  • Answer Phones.
  • Open and close games as required.
  • Deal with guests' inquiries and problems.
  • Run the Board.
  • Organize and deal with the Dealers
  • Maintain Paper work.
  • Bad Beat
  • Cashier
  • Tracking table opening and closing.
  • Scheduling.
  • Work as a Cashier.
  • Complete all money transactions.
  • Balance float.

    • Requirements

  • At least 18 years of age.
  • Able to maintain a security clearance.
  • Available to work evenings and weekends.
  • Work in a fast paced environment
  • Poker dealing experience
  • Previous supervisory experience is an asset
  • Strong employee relation skills and abilities
  • Able to meet tight deadlines while maintaining organization and detail
  • Highly motivated and team orientated
  • Possess a highly developed attention to detail

    • Work Conditions

  • Stands during the entire shift.
  • Reaches, bends, squats and lifts
  • Cleaning work area and areas after late night food is served
  • Work with little to no supervision
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