Program Service Assistant, Professional Practice, Quality, - Toronto, Ontario

Humber River Health. Lighting New Ways In Healthcare. · Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyo ...

Job description

Humber River Health. Lighting New Ways In Healthcare.
Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we are looking for a
Program Service Assistant
to work with our
Professional Practice, Quality & Patient Safety Program
Employment Status: Permanent Full-time
Reporting Relationship:
Director, Professional Practice, Quality & Patient Safety

Location:
Humber River Health – Wilson Site

Hours of work:
Days, occasional evenings/weekends

Union:
Non-Union

Salary Range:
$64, $80,052.78

Position Responsibilities

• Coordinates the operational and business matters of the Program
• Identifies, coordinate, analyze and communicate key Program matters and critical issues in a timely manner and in accordance with hospital established processes
• Prioritizes action items requiring Director's attention through scheduled briefings with the Director and preparation of reports of priority projects.
• Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
• Provides clear direction and oversight to administrative support within the Program portfolio
• Redirects communication within the hospital when receiving information as the point person for the Program
• Provides strategic support to advance the priorities of the Program portfolio
• Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Program portfolio
• Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Surgical Program portfolio, across portfolios, and between the Surgical Program portfolio and external partners (i.e. LHIN/MOHLTC)
• Ensures timely feedback on behalf of the Sr Director whenever necessary

Qualifications

• 3 years of recent experience providing senior administrative support in a health care setting
• Graduate of a recognized post-secondary education in Business Administration, or related field
• Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
• Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
• Has a high degree of attention to detail to ensure accuracy in deliverables
• Creative, resourceful and flexible
• Excellent communication, time management, and interpersonal skills
• Demonstrates commitment to ongoing learning
• Works independently and in a team environment
• Adapts to changing priorities and manage change involving multiple stakeholders effectively
• Maintains a positive attitude and strong work ethic while managing competing demands
• Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
• Demonstrated regular, punctual attendance
• Demonstrated commitment to patient safety and the provision of the best possible patient care
• Demonstrates experience in producing printed/electronic publications and other departmental communication
• Interested applicants will be asked for a portfolio of their work: 1. Slide Deck 2. Newsletter 3. Communication Poster
• Has a typing speed of 60 WPM
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
• Intermediate MS Access knowledge an asset
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?
At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.