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Program Support Specialist - Edmonton, Canada - CASA Mental Health

CASA Mental Health

Verified Company

Edmonton, Canada

1 month ago

Posted by:

Sophia Lee

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Description

Imagine a world where mental health services showed up where kids already are. No need for caregivers to schedule an appointment or take time off work. Imagine the support families need, built in to their lives. Introducing CASA Classrooms, a new model of school-based mental health service.

CASA Mental Health is looking for an experienced Program Support Specialist who is eager to make an impact in their community.

Job Details

Wage range:
$22.55-$26.64 per hour

Shift structure:
Monday to Friday, 7.25 hours per day

Primary location:
Remote - Edmonton

Union:
Health Sciences Association of Alberta (HSAA)

FTE:1.0

Status:
Permanent

About the Role
CASA Classrooms are CASA's new model for school-based mental health services.

The program addresses the need for services closer to students by bridging a child's mental health and school needs, through a coordinated approach by a mental health team and a teacher.

CASA Classrooms are delivered in partnership with the Government of Alberta, community partners and school divisions.

The Program Support Specialist will:

Greet and support patients and families as the first point of contact at CASA Classrooms.
Provide administrative, clinical and other program support, including staff scheduling and program intake.
Understand CASA Classrooms, where they are located, and where to direct questions and calls to.
Have a basic understanding of external crisis supports.
Understand the referral process.
Complete appointment bookings and confirmation calls.
Complete facility room and Zoom/Webex conference scheduling.
Register new patients.
Photocopy and fax documents as required.
Liaise with couriers and manage interoffice mail/external mail.
Organize supplies inventory and ordering.
Manage patient appointments, schedule inperson meetings, and schedule weekly case conferences and parent group.
Take minutes for team meetings, case conferences and leadership meetings

Qualifications

Medical office assistant and/or business administration certificate/diploma is required.
Proficiency in Microsoft Office Suite (Microsoft Word, Outlook and Excel).
High level of accuracy with data entry.
Two years of related administrative experience in a medical office setting.

Conditions of Employment