Store Manager - Mississauga, Canada - LensCrafters

LensCrafters

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:818496

Store #:
LensCrafters

Position:
Full-Time

Total Rewards:

Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization.

The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
Provides onthejob training and guidance to team members making use of Company provided programs.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:

NPS

Net Promoter Score

- % Sales to Plan

Customer Count
Store Operating Profitability

- % Saturation of Training

Key Performance Indicators, to include exam growth and retention
Recruits and selects high caliber staff.
Forecasts staffing needs through the use of the labor scheduling model.
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
Leads Doctor of Optometry business partnership and coplanning.
Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
Ensures all Company approved safety programs are implemented and maintained consistently per standards.
Conducts monthly safety inspections of store premises using selfinspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Followup in writing.
Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walkin Availability, Inhouse Prescriptions, Doctor Detailing, Coop Relationships.
Maintains safe AND FUN working environment for all associates/customers.
Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

BASIC QUALIFICATIONS

High School graduate or equivalent
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

College degree or equivalent
State licensure (if applicable) and/or ABO Certification in nonlicensed states
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen to include detailed knowledge of LC Dashboard
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a firstclass total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts._
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other