Customer Scheduling Specialist, 12 Month Contract - Brampton, Canada - Coca-Cola Canada Bottling Limited

Coca-Cola Canada Bottling Limited

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Facility Location

Work Location - WORK FROM HOME

Status: 12 Month contract covering maternatay leave

About This Opportunity:

Coke Canada Bottling are responsible for overseeing the completion of reactive equipment activities in SAP.

The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required.

As a point of contact for Field Service, Coca-Cola Limited, the Customer Sales Solutions Centre, and the customer, timely and effective communication is critical.

The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.

The individual can be based anywhere in Canada. This is a work from home position.

Responsibilities:

Oversee the dispatching of equipment service calls
Monitor the Dispatch Grid and backlog to ensure productivity and efficiency
Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement.) in Technician workday
Accurately process and schedule Customer Service Tickets within designated milestones.
Perform parts transfers or market searches for technicians (evenings and weekends)
Act as a contact between CSSC and Field Service for escalations and investigation
Report on equipment and service activities for key stake holders and other functional areas
Oversee equipment service projects and initiatives
Create PO's in SAP
Process and audit MEP invoicing

Qualifications:

Ability to work effectively in a team environment
Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
Flexibility to work evenings, weekends, and holidays.
Customer service experience
SAP experience is an asset
Knowledge of Canadian geography is an asset

About Us:
Proudly Canadian and Independently Owned, We are Coke Canada

Important

All offers of employment at Coca-Cola Canada Bottling Limited ("Coke Canada Bottling") are conditional upon a successful background clearance obtained through our contracted third-party vendor.

The standard clearance requirements depend on the position and may include some or all of the following:
criminal clearance, employment verification, education verification and drivers abstract review.

Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.