Library Client Service Associate - Prince Albert, Canada - Saskatchewan Polytechnic

Saskatchewan Polytechnic

Verified Company

Prince Albert, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Competition Number

Building

Date Posted

- $18.97 to $22.67 per hour
Temporary Market Stipend

Incumbent

Total Assigned days (AC) / Total Hours per biweekly pay

May also include evening and weekend hours.

Posting Status

Open
Job Duties/Qualifications, Skills and Abilities(QSA):
Job Duties
Job Duties
1. Greet and welcome everyone to the library
Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
Maintains client relationships by responding to basic library reference help and documenting action
Proactively prepares for customer inquiries by studying products, services and customer service processes
Assists clients in signing materials in and out
Show clients how to use technology throughout the library
Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
Shelving, sorting, and processing materials
Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
Refer students to library resources to meet their needs
Provide technical assistance with library equipment and technology
Take payments for library fine and fees
Provide assistance with tracking and updating library usage data
Assist with client's lab/study room bookings
Handling cash.
Provide basic clerical support- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

1. Minimum six (6) months experience in a customer service environment
Grade 12 with supplementary training or experience in technology
Basic knowledge of Microsoft Office
Basic Internet
Basic working knowledge of computers and related office equipment
Effective oral communication skills including basic telephone and customer service experience
Effective time management and organizational skills
Knowledge of automated system software (client databases, inventory etc.)
Handling cash and use of a digital cash register
Ability to work alone
Attention to detail**Desired QSA