Customer Service Representative - Guelph, Canada - Wasteco

Wasteco

Verified Company

Guelph, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary
The Customer Service Representative is part of the first line of contact for our many valued customers.

Are you ready to be at the front of shaping a great customer experience? Your mission as a part of a team of professionals in a small entrepreneurial office is to execute on our commitments, service the customer's needs, and to help drive revenue.

Job Duties

Assist customers with standard accountrelated and servicerelated requests.
Thorough understanding of deescalating customer issues and concerns
Provide information about service conditions and availability.
Act as the customer liaison between various internal departments
Process necessary documentation to provide excellent customer service
Update the information system to ensure accurate transactions and data integrity.
Perform other duties as necessary.
Process and investigate credits requested by Sale Reps and Customers regarding Billing Issues.
Perform other duties as necessary.

Qualifications

One year of customer service experience (preferred)
Completion of a related University or College program (preferred)
Strong customer service and troubleshooting skills.
Logistics industry experience preferred.
Ability to multitask at a proficient level
Exceptional conflict resolution, negotiation, and deescalation skills
Highly flexible, with solid interpersonal skills
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Computer literate, including effective working skills of MS Word, Excel and Outlook
Strong work ethic and positive team attitude.