Member Advice Center Supervisor - Dartmouth, Canada - East Coast Credit Union

East Coast Credit Union

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

East Coast Credit Union is seeking a Supervisor, Member Advice Centre (MAC). This position can be located in our Dartmouth, Antigonish or Port Hawkesbury locations.

The role is well suited for a dynamic individual with a passion for innovation, proven leadership skills, and a strong technical aptitude.

The incumbent must be able to work a flexible schedule between 8:00am and 8:00pm, Monday - Friday with the potential for weekend work in the future.

Ability to travel periodically across the province to meet with the Member Advice Centre team is also required.

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work.

With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Manager, Digital & Member Experience, the Supervisor, Member Advice Centre is responsible for leading and supporting a team of Member of Advice Centre Specialist and assisting the Manager, Digital & Member Experience in the delivery of virtual branch growth; digital business processes; profitability; business development; member retention; member outreach and satisfaction.

You would

Assist the Manager, Digital and Member Experience in maintaining a highly engaged team as first point of contact for the Credit Union.
Lead direct reports to achieve higher standards and promote a commitment to excellence in service, sales, continuous learning, and technologydriven products and processes.
Coordinate and manage the activities of the Member Advice Centre Specialists; develop schedules and ensure adequate staffing complement to provide an optimal level of service to members.
Volunteer and support community initiatives and complete other projects as assigned.
Complete other projects and duties as assigned.

You have

Completed a certificate or diploma in Business (or other relevant academic experience)
Five years of relevant experience and a minimum of two years in a leadership role; or equivalent combination of education, training, and experience.
Previous experience in a call center type environment and/or in the financial industry is a strong asset.

You are

An engaging leader with the ability to coach and foster a team.
Passionate about innovation with a strong technical background/digital proficiency.
A great communicator with time management skills.
Passionate about providing exceptional customer service.

We offer

Outstanding culture and opportunity to join an engaged and communityfocused team.
Tuition reimbursement, training, and personal development.
Competitive compensation and benefits with performancebased incentives.
Flexible work arrangements including Flex Time, Telework and compressed work week on approval.
Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
Additional employee perks include but not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Applications will be accepted until:
June 23, 2023.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

Experience:
Preferred