Product Support, Administrator - Laval, Canada - Strongco

Strongco
Strongco
Verified Company
Laval, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Province:
Quebec


Branch:
Laval


Employment Type:
Full Time


Number of Positions:1


SUMMARY

DUTIES AND RESPONSIBILITIES

Regional Fleet Administration

  • Maintain vehicle files as per Gov't requirements for proper tracking
  • Maintain driver files as per Strongco Fleet Policy
  • Issue PO's to vendors for vehicle maintenance completed when fleet card not used
  • Track monthly km usage per truck
  • Ensure vehicle fines are paid by the employee
  • Assist with vehicle orders (gathering information, coordinating with the fleet provider)
  • Administer the GPS system on service trucks, creating users and assisting users with the system, reconciling and coding of quarterly invoices
  • Maintain service vehicle list and obtain annual license plate stickers

Regional Caretrack/Activecare Direct Administration

  • Input machines in the Caretrack system at time of PDI and ensure machine configures 100%
  • Set up and maintain users both internal and external
  • Create Caretrack contract in SAP and attach signed contract
  • Send Activecare Direct contract to contact at Volvo at time of PDI and sale of machine
  • Analyze list of active machines and ensure customers are invoiced for services where the free period has expired
  • Work with Sales Manager and Product Support Manager to determine which machines should be deleted from the system once the free period has expired.

Regional Maintenance Contract Administration

  • Create contracts in SAP and attach the worksheet and signed contract
  • Registration of the new machines sold in RMA (Volvo System), inform sales department for the machines going out for the first time on rental.
  • Obtain current hour meter readings monthly from telematics or the customer
  • Create billing document monthly for each contract
  • Submit invoices to customers for PO's as per customer requirements, once received add into invoices, inform account department and submit for the payment to the customer
  • Ensure expired contracts are final billed and completed in the system
  • Bill customers for the tech tools used for care track service

Service Administration Support

  • Assist with training new Service Admins
  • Monitor Service contract for the machine sold to customer to maintain the service of the machines on monthly basic.
  • Assist Branches when Admins are on vacation
  • Provide vacation coverage for Reception in Mississauga
  • Schedule after hours for the service field technicians to attendant the customers call in night; resolve their issues with the machines
  • Produce CSR commission statements monthly for submission to account department for the payment
  • Produce commission for parts customers sales department, quarterly

Regional Warranty Administration

  • Review biweekly aging reports received from Finance department to ensure claims are being paid in a timely manner
  • Work with Branch managers to ensure disputed claims are being worked on and missing information is submitted to the vendor for payment
Run and analyze the monthly expense/recovery report the second day of the month and provide reasons for variances greater than $1000


CORE COMPETENCIES:


  • Local market knowledge and experience
  • Excellent team management and leadership skills
  • Must be able to travel when required
  • A strong set of computer skills
  • Microsoft Office Suite
  • Working knowledge of the heavy equipment industry
  • A proven track record
  • Experience in Service and Repair
  • Experience in Parts and Inventory Management
  • Logistics experience

EDUCATION/TRAINING:


  • A postsecondary degree/diploma in business
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