Assistant Manager, Kingston - Mark's

Mark's

Verified Company

Kingston, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Objective

The Assistant Manager is an active member of the Store Management team in providing leadership and mentorship ensuring operational excellence, optimizing staff performance, ensuring customer satisfaction while maximizing sales through all business levers.

You will champion new procedures and processes, and deliver consistent execution of in store supply chain, cash operations, in-store ecommerce fulfillment, B2B sales and overall store operational effectiveness.

The Assistant Manager will facilitate training of store team members on store standard operating procedures and process improvements

Responsibilities

Customer Service

Provides leadership to team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer.
Leads the B2B Mark's Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Provide exceptional omnichannel experience by offering instore eCommerce sales and fulfilling eCommerce orders within defined service levels
Support the customer experience through timely processing and movement of inventory to the salesfloor

Operations:

Implement, communicate and ensure compliance with all operating procedures, processes and policies
Deliver performance metrics, process improvement and Lean techniques (how, when, who)
Lead store inventory movement teams and support accuracy
Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
Assists in preparation and execution of annual inventories.
Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
Assumes responsibility for operations of the store
Assumes responsibility for all operations of the store in the absence of the Store Manager

Training

Coach and develop store team through setting expectations, communication, coaching, feedback and ongoing support
Create and communicate execution of Daily Game Plan for operations activities and store
Supports SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions.
Follows up with team to complete required training within timeframes
Facilitate and lead team meetings as necessary.
Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
Maintaining a positive work environment for staff.

Leadership

Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark's performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
Promotes and maintains a positive and motivating work environment.
Provides mentorship to teams and influences continuous growth, exemplifying Mark's Leadership Brand.

Required Skills and Experience

Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
Proven ability to build and manage a daily plan for the department and store
Exceptional communication skills
Excellent organizational skills
Superior training and mentoring skills
35 years retail experience required
High energy, enthusiasm and a drive to succeed
Fundamental computer skills an asset

Deliverables

Achieves sales goals and store order fulfillment metrics
Delivers on Triangle loyalty program targets
Shrink at or below target
Payroll managed to plan
Expenses managed to plan
Net Promoter Score Targets

LI-RC1

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada's number one destination for industrial and casual apparel and footwear.

As one of Canada's leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark's stands out for its commitment to comfort, quality and style.

Mark's is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands.

Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

We believe in building an organizational culture where people are consistently treated with dignity while respecting