Supervisor, Shelter and Respite Services - Toronto, Canada - Dixon Hall

Dixon Hall

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Type:
Full-Time (6 month contract)

Department:
Shelter and Respite Services

Union:
Excluded

Posting Date:
November 1, 2023

Posting Close:
November 15, 2023

The Supervisor, Shelter and Respite Services is required to work Monday - Friday from 9:00 A.M. to 5:00 P.M.

Dixon Hall is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community's most vulnerable residents by providing a range of programs and services across every stage of life. We create lasting solutions to end poverty, social injustices, and isolation in Toronto. We value respect, diversity, integrity, care, compassion, and accountability.

Reporting to Manager, Shelter and Respite Services, the Supervisor, Shelter and Respite Services is responsible for providing supervisory and operational support for the team and the day-to-day operations of their assigned portfolio.

They will also be responsible for creating a safe and supportive environment for all clients and staff working in the department.

RESPONSIBILITIES

Plan, coordinate, direct and monitor the effective of all operational activities of the assigned portfolio.
Participate in and lead committees and task groups as required.
Provide input on the development of the annual operating plan for the department as required.
Support and participate in projects in area of responsibility and provide status reports to direct manager.
Support developing monthly schedules for the Shelter & Respite Services department.
Assist with oncall duties on a rotational basis.
Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.
Seek opportunities to ensure a participative working relationship with funders.
Seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto.
Participate in the development of the annual department budget.
Adhere the Expenditure and Accounting systems outlined by the Finance Department.
Oversee the effective and efficient procurement and supply control procedures in assigned portfolio.
Manage the payroll responsibilities for assigned portfolios.
Manage property management issues.

People and Culture

Engage with People and Culture department for recruitment, orientation and for all labour relations matters for employees in the assigned portfolio.
Address and manage all employee performance and behavioural issues in a timely manner within Collective Agreement timelines.
Supervise, coach and mentor employees in the department.
Establish clear goal setting with department employees through annual performance evaluations and outline expected outcomes and time frames against which performance will be reviewed.
Manage disciplinary actions within the department in accordance with process and timelines set out in the collective agreement.
Consistently applies terms of the collective agreement within the department.
Ensure that all employees within the department understand WSIB claim process and importance of return to work' measures to avoid lost time claims.
Monitor all active WSIB claims within the department and ensure ongoing efforts are made to facilitate early return to work.

Organizational Accountability

Work collaboratively with other Dixon Hall staff and departments and volunteers.
Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Ensure adherence to all aspects of the Occupational Health & Safety Act and Fire Code.
Complete workplace incidents/injuries reports as needed.
Provide support to Occupational Health & Safety Committee to ensure it meets all legislative requirements.
Oversee the implementation of fire and emergency drill procedures and reviews reports to ensure follow up is completed as required.
Other duties as required.

Qualifications

Bachelor of Social Worker, or Social Services Community College Diploma, or related degree/diploma required.
Emergency First/Aid CPR certification preferred.
A minimum of 3 years supervisory experience or related experience.
Previous experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
Management experience in a unionized environment preferred.
Demonstrated crisis intervention, deescalation, counseling, conflict resolution, and advocacy skills.
Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with employees, clients, peers, and volunteers.
Ability to exercise excellen