IT Service Desk Agent - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT Service Desk Agent (2 positions)

Job Posting #: 922181

Union:
Non-Union

Site:
Princess Margaret Cancer Centre

Department:

UHN DIGITAL

Reports to:
Technical Support Manager

Hours: 37.5 hours per week

Salary:
$55,790 - $69,732 per year (Commensurate with experience and consistent with UHN Compensation Policy)

Status:
Permanent Full-time

Shifts: 24/ day a week Team

Posted Date:
July 13, 2023

Closing Date:
Until Filled

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

UHN Digital delivers information management and technology services for the entire organization and is responsible for assisting UHN staff and students in transforming lives and communities.

Position Summary

Duties

Troubleshoot and diagnose end user issues and document details in ServiceNow
Follow standard operating procedures through use of Knowledge articles
Provide support for PC/MAC, laptops, printers, cell phones, tablets/iPads
Proactively recognize potential Major Incidents
Document all steps performed in ServiceNow and ensure all fields are completed with accuracy
Provide timely updates to end users, resolver groups and management
Flag knowledge articles for changes/updates, where appropriate
Complete any additional ad hoc tasks assigned
Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention's of the Act, in a timely manner

Qualifications

At minimum, completion of a 2 year community college program in computer Science/Information Technology or recognized equivalent required
Minimum of 23year experience working in an IT Support/Service Desk
Must have
Shift work is required including nights, weekends, and/or holidays
ITIL v3 foundation Certification
Nice to have
Excellent interpersonal and written communication skills
Understanding of Active Directory to unlock and reset passwords
Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Active Directory knowledge (managing user accounts throughout their lifecycle, groups and OU management)
Detailed orientated, process focused, selfmotivated and the ability to multitask
Communicates in a clear and concise manner, both written and verbal
Selfmotivated team player
Ability to operate a personal computer and working knowledge of Windows 10, Microsoft Office and Outlook

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, onsite gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.