Account Manager - Toronto, Canada - Uber

Uber

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills.

This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service.

Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

What You'll Do

Build processes and standardize bestpractices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities
KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in handson vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

A minimum of 1+ years of experience in a B2B organization in an outbound account management role
Ability to fluently communicate in French and English with clients
Bachelor's degree

Preferred Qualifications

Outstanding work ethic and attention to detail
Experience driving deeper adoption within your book of business including, prospecting new contacts, working with end users and account discovery to identify new opportunities or locations
Excellent communication
Strong critical thinking ability
Ability to clearly frame a valobjectionsue proposition and ask the right questions to be able to overcome to gain commitment from your clients
Proficiency in Salesforce and Excel