1st Customer Support Superhero - Toronto, Canada - Hellohire

Hellohire
Hellohire
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description

Note:
This is a fully remote position.
Hellohire is a Canadian startup with a fully remote team (mostly based in Ontario).


Job Description:

You may have taken apart your family's toaster as a child.

You want an early role in a growing startup. You're excited to figure out new things.

You're comfortable in an environment where a lot of the process hasn't been established yet and figuring out the process is a challenge you are eager to take on.

You like working with people — teaching them, learning from them, and learning about them. You will advocate for their needs. You also love technology and you can figure things out. If you need to figure out how to do something new, Google, YouTube, Reddit, forums, etc. is where you start.

Does this sound like you? We want to meet you

As our first full-time Technical Support Specialist, you will be helping employers and job seekers use the Hellohire platform.

  • Develop and maintain a deep expertise of the Hellohire platform
  • Coach new and existing customers on the capabilities and best practices of Hellohire
  • Conduct quality assurance (QA) testing on new features
  • Troubleshoot customer issues and use problemsolving techniques to determine the root cause
  • Reproduce and document bugs for the engineering team to resolve
  • Contribute to knowledge base articles and other materials that help educate and empower users

Qualifications:


  • Strong technical problem solver — you are who your friends and family turn to when there's a problem with their computer or phone
  • Clear written and verbal communication — you can explain technical concepts in simple terms to a nontechnical audience
  • Empathetic — when users contact us with a problem you care about their experience and want to help them even when they are frustrated

Nice to have experience/skills:

  • Technical/support article writing
  • Video editing (for creating howto videos)
  • Image editing (creating images for support articles)
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