Solution Advisor, Professional Services - Toronto - Zip

    Zip
    Zip Toronto

    1 week ago

    Description

    Zip is the world's leading intake‑to‑procure solution, founded in 2020 to create a simple, consumer‑grade procurement platform. The company has a $2.2 billion valuation and is backed by Y Combinator, Tiger Global, BOND, DST Global, and CRV. Zip's Professional Services team provides consulting‑style engagement leadership to the world's largest enterprises.

    Solution Advisor (SA)


    As a Solution Advisor you will be the primary engagement lead and the face of Zip for customers after implementation. You will partner with leading companies to drive product expansion, lead procurement transformations, and ensure Zip becomes the backbone of their procurement setup.

    Impact

    • Lead post‑implementation engagements, serving as the primary point of contact for expansion, system enhancements, and stabilization initiatives.
    • Deep‑dive into client requirements to creatively configure Zip, solving complex business problems without needing deep technical coding.
    • Empower stakeholders through high‑impact training sessions, ensuring they can navigate and manage Zip independently.
    • Work directly with Product and Engineering to funnel customer feedback into the roadmap, and collaborate with Account Management to ensure long‑term account health.
    • Continuously refine the Managed Services delivery model to maximize the value customers derive from the platform.

    Minimum Qualifications

    • 5+ years of experience in ERP/P2P Systems, Procurement, Finance, Tax or Operations Consulting, Managed Services, or B2B SaaS implementation/account management.
    • Direct experience implementing or administering tools like NetSuite, Oracle, SAP, Sage, or QuickBooks.
    • Proven ability to "push back" on requests while maintaining high levels of customer satisfaction.
    • Extreme attention to detail and a proactive mindset—you anticipate needs before the client does.
    • Exceptional verbal and written communication skills for leading client cadences and stakeholder workshops.
    • Comfortable "rolling up their sleeves" to build configurations while simultaneously managing high‑level executive relationships.

    Perks & Benefits


    At Zip, we're committed to providing our employees with everything they need to do their best work.

    • Start‑up equity
    • Health, vision & dental coverage
    • Catered lunches & dinners for our employees
    • Team building events & happy hours
    • Flexible PTO
    • Commuter benefit
    • Apple equipment plus home office budget

    Additional Information

    • Seniority level: Mid‑Senior level
    • Employment type: Full‑time
    • Job function: Consulting, Information Technology, and Sales
    • Industries: Software Development

    We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match the job description. We are committed to building a diverse and inclusive workspace where everyone—regardless of age, religion, ethnicity, gender, sexual orientation, and more—feels like they belong. We look forward to hearing from you


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