Desktop Deployment Field Technician - Ottawa, Canada - Dragonware Technologies

Dragonware Technologies

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dragonware Technologies Inc. delivers complete IT services.

From planning and disposition to staffing and maintenance, we help our clients achieve their best through the most appropriate technology solutions.

Task, Duties & Responsibilities

Focus on completing onsite activities in a timely and efficient manner, ensuring that communication is maintained with internal and external clients. Clients are to be made aware of what Dragonware Technologies Inc will be doing, what they should expect, and that they are comfortable and understand the entire process from start to finish.
Follow documentation precisely and report any onsite issues to the appropriate escalation contact in a timely manner.
Complete required paperwork accurately and send to Project Management Office upon completion of onsite activities.
Attention to detail on all aspects of service delivery in order to meet or exceed Customer's expectations.

Qualifications

Minimum 3 years experience connecting/supporting POS, desktop, server and network equipment preferably in the financial services and/or retail environment
Minimum 2 years' experience installing wall mounted flat panel TV/monitors and associated mounting hardware preferably in the corporate environment
Exposure to general networking protocols
Installation and setup of Video Walls
Working knowledge of digital signage media players, A/V cabling standards and interconnect hardware methodologies.
Experience using power tools: hammer drill, electric screwdriver and screw guns
Moderate to advanced knowledge of installation cabling best practices, experience running cables through buildings/walls, and drilling into wood/drywall/concrete
Previous satellite or cable TV service installation experiences an asset
Working knowledge of DSL and LAN cabling installations desirable
CompTIA A+ or MCDST certifications considered an asset
Experience using and installing software and migrating user data
Moderate to excellent knowledge of crimp network cables, cable testing, knowledge of cabling best practices, experience running cables through buildings/walls, experience drilling holes through wood/drywall/concrete
Comfortable at heights of approximately 120 feet with proper safety equipment.
Ability to lift 50lbs
Must possess hardware/software troubleshooting skills combined with good written and oral communication skills
PDI+, MCDST, Network+, Server+, CCNA certifications an asset
Able to work independently and as part of a team
Able to travel to client locations with your own vehicle
Able to work, both during regular business hours or after hours as required
Access to a computer to receive communications and printer to print documentation
Attention to details required
Excellent customer relation skills mandatory
Incorporated technicians are preferred

Job Type:
Contract

Job Types:
Full-time, Part-time

Salary:
$18.00 to $22.00 /hour

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
$20.00-$25.00 per hour

Benefits: