Bilingual (French/English) Claims Coordinator (Contract) - Mississauga, Canada - 0000050824 RBC Life Insurance Company

Description

Job Description

What is the opportunity? As a Bilingual Claims Coordinator, you will be responsible for providing administrative support in various capacity to Claims Specialists on new and ongoing claims received within the department in a team-oriented, multi-disciplinary and digital environment. In addition, you also be responsible for answering incoming calls received on all product lines from the general contact centre telephone lines. You will also participate in projects within the department as required. What will you do?

Contact clients to obtain information pertaining to their claims and Medical Treatment providers.

Complete templated correspondence and send out claims forms as directed by the Contact Centre or Claims Specialist

Update all applicable systems as required

Handle Claims mails / emails where applicable and redirect them to the appropriate person/area

Handle queries within the Intake Mailbox

Answer and re-direct all incoming phone calls and email queries with sensitivity, confidentiality and compassion

Ensure all calls are answered and call abandoned rates are within service standards

Proficiency in all claims legacy and/or new systems

Ensure distribution of telephone messages within service standards

Assist clients in filling out appropriate claim forms depending on client's request

Handle Notification of Life Claims for Deceased Insureds

Here's what we need from you: Must-have

Bilingual (English and French) – fluency in English and French, both written and spoken

Excellent oral and written communication skills

Ability to multi-task and balance multiple goals and priorities

Proven confidentiality skills in dealing with sensitive information

Experience with Microsoft applications

Ability to multi-task and balance multiple goals and priorities

Quickly adapt to changing circumstances and the ability to build trust by being inclusive, candid, and sincere

Nice to Have

1 -2 years administration experience preferably in the financial or insurance industry

Minimum of 2 years customer service/call centre experience

Special Conditions *This is a 12-month Contract Opportunity What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your business and career

Flexible work/life balance options

Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

Application Deadline:

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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